Director of Hotel Operations - Caesars, Nobu and Harrah's (New Orleans)

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Fun and Free Team Member Events
• Discount Program within Caesars Partner Network
• Tuition & Student Loan Debt Repayment Assistance
• First Time Homebuyer Program
• Child Care Assistance Program
• 401k Matching

ESSENTIAL JOB FUNCTIONS:

• Provide functional leadership to multiple luxury hotel towers and hotel-related departments throughout the New Orleans property.
• Generates meaningful synergy through streamlining operations, people, creating subject matter experts and initiatives for service, capital, product offerings/developments, brand marketing, and service standards.
• Designs and develops additional product, premium luxury experience, and ancillary revenue streams within the hotel vertical.
• Develops cohesive revenue and operations strategies.
• Provides on-going operations leadership and support to management within front office, housekeeping, public areas, and bell operations on driving service, upsell and dynamic pricing revenue on a day-to-day basis.
• Shows relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them.
• Builds models to evaluate the economics, value, and opportunity costs of strategic initiatives intended to multiply hotel operations productivity.
• Builds an operations synergy strategy to further integrate existing leadership teams to drive product and process improvements with outcomes of combining FTE’s while investing in and retaining top talent.
• Ensures proper setup, use and management of reporting and technology, and make timely updates to support the addition of new programs, partners, and technology to remain competitive and optimize team member productivity and performance.
• Collaborates cross-functionally with revenue, marketing, corporate facilities, design/construction, and hotel operations teams to implement best practices, programs, and procedures to drive revenue, efficiency, and productivity.
• Continuously researches guest, marketplace, and industry trends to understand spending by different verticals, programs, and campaigns, and implement initiatives to maximize revenue potential.
• Develops and implements luxury service, operating and product standards, following Caesars & Nobu standards development approach on a company-wide basis.
• Periodically conducts operating service reviews to help properties improve their performance against expected outcomes.
• Develops measurement systems that allow employees/management to track progress toward objectives and provides an objective framework for evaluating performance of individual Hotel areas.
• Provides periodic revenue insights reports highlighting trends, on-going recommendations to determine optimal floor pricing and maximizing revenue.
• Actively participates with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability.
• Creates a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements.
• Develops competitive advantage by attracting and acquiring talent that strengthens the resort’s operating performance, service culture, and team member engagement to maximize capability to drive operational excellence.
• Builds excellent relationships, communicates, and consults with property hotel management, general managers, division presidents and corporate leadership to ensure understanding and support initiatives. 
• Develops alignment and commitment with the direction of the hotel are