Senior Director of Retail Operations

Job DetailsJob Location: Springfield Dirksen Store - Springfield, IL 62702Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $108,000.00 - $153,000.00 Salary/yearTravel Percentage: Road WarriorJob Shift: Mon thru FriJob Category: RetailOur Mission:  Providing people the skills and resources to become self-sufficient through the power of work.

 

Our Diversity Statement:  LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, socioeconomic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

 

Job Title: Senior Director of Retail Operations

Department:  Retail Operations

Reports To:  Chief Operating Officer

Classification:  Exempt

Safety Sensitive:  Yes

Authorized Driver: Yes

EEO-1 Category:  Executives/Senior Level Officials and Managers

Supervises:   District Managers, Floating Store Managers, E-Commerce Manager, Centralized Processing Supervisor, Director of Logistics Operations


 

Job Summary

Provides senior leadership and guidance to Retail and Logistics operations.  Develops strategic goals to ensure systems, procedures, and departments drive profitable growth.  Maximizes revenues from donated goods, products, and services.  Demonstrates a keen understanding of business operations and develops strategic goals to ensure retail and logistics systems, procedures, and departments drive profitable growth.   Guides and promotes employee development.  Ensures satisfactory relationships with internal and external customers.  

 

 

Essential Job Duties

 

Senior Leadership/ Retail Operations/ Donations and Services 


Leads and supervises District Managers in the retail store operations and oversight of Store Managers.
Leads and supervises the E-Commerce Manager and Floating Store Managers. 
Leads and supervises the Director of Logistics Operations 
Provides direct oversight of Donated Goods Retail / E-Commerce /Logistics operations.
Oversees and directs retail operations and processing of donated goods.
Oversees and directs logistics operations and aftermarket processes.
Creates business strategies that optimize organizational capabilities and align communications, accountabilities, resources, internal processes, and ongoing measurement systems to ensure strategic priorities yield sustainable results. 
Develops and executes strategic plans to increase sales, market share, and profitability.
Conducts market research to identify emerging trends, competitive landscape, and potential partnerships.
Collaborates with marketing department to create and implement promotional campaigns and strategies.
Monitors and analyzes business performance metrics, providing regular reports and insights to senior management.
Champions and builds the LLGI brand and promotes a spirit of accountability and collaboration for retail leadership.
In partnership with the Vice President of Finance, develops and implements annual budgets and business goals.
In partnership with Chief People Officer, drive successful onboarding and training initiatives with all levels of staff in the Retail and Logistics departments. 
Collaborates with retail and organizational leadership teams to develop and implement short and long-range plans that project sustainable growth.
Analyzes sales reports and business results and takes appropriate action to capitalize on strengths and deficiencies of product and market; monitors the sales history of various products to maximize efficiency and sales.
Oversees new store openings; collaborates with Chief Operating Officer on site selection, and drives execution.
Works in collaboration with retail management to establish staffing levels and budgets for individual departments and stores.
Consolidates projected revenues and expenses from individual budgets; monitors department revenues and expenses; investigates variances; implements a plan of action.
Establishes relationships with vendors; purchases new goods and seasonal inventory.



Ensures consistency in marketing and branding throughout retail stores.
Identifies and implements business solutions for retail locations that need specific support.



Recruits, trains, evaluates, and disciplines staff, documents and communicates performance and behavioral concerns to the Human Resources department; builds a bench of future retail leaders.
Ensures established policies and procedures are followed; oversees the development of new policies and procedures. 
Partners with Retail Leadership and Human Resources staff on human resources issues.
Champions the implementation of change and ensures buy-in. 
Builds trust by int