Jr. Fiber Technician

Position Title:

Jr. Fiber Technician

Job Group:

Professional & Scientific

Required Minimum Qualifications:

High school diploma or equivalent and 2 years of related experience

Preferred Qualifications:

Desire to learn how to install, terminate, and test fiber optic cable.
Familiarity of Iowa State campus.
Familiarity with networking technologies. (switches, routers, fiber, copper, patch panels)
Proven ability to provide excellent customer service to end-users with varying levels of experience and knowledge.
Willingness and enthusiasm to research issues and to collaborate across functional teams and with vendors to see problems through to resolution.

Job Description:

Summary

The Jr. Fiber Technician position is a physical and technical role responsible for installation, upkeep, and operation of the ISU fiber optic and raceway systems. This position is responsible for installing, testing/troubleshooting, and removing Fiber optic, structured cabling systems and physical network equipment, and other related network responsibilities. Other duties include but are not limited to documentation of inventory, updating records systems, updating project documents (cut sheets, scheduled tasks, connection diagrams, etc.), and updating incident, service, and change management tickets. The ability to work a flexible off-hours schedule for planned and unplanned maintenance is required.

A Jr. Fiber Technician is detail oriented, self-motivated, possesses excellent communication skills, and can troubleshoot while learning new skills, tools, and technologies. They also possess strong time management, organizational, communication, and decision-making skills with the ability to identify, analyze, and solve complex problems. A Jr. Fiber Technician is a entry-level position, demonstrating proficiency and knowledge of structured cabling systems, working under senior level supervision, and following mostly established business processes

Example of Duties
• Provides support for routine network infrastructure components, including network switches and routers, cabling pathways and other physical network equipment.
• Tests, troubleshoots, and configures existing network systems.
• Performs network maintenance to ensure network operates correctly with minimal interruption.

• Responds to malfunctioning network services and resolves standard service requests.

Level Guidelines
• Career-level position demonstrating proficiency and knowledge of related competencies
• Works under direct to general supervision and may receive guidance on more complex assignments
• Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature
• Applies thorough knowledge to respond to inquiries and requests
• Able to resolve most problems and issues and respond to requests without escalation
• Provides guidance to students
• May provide supervision to one to two other staff or lead a small work team

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS807

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

Original Posting Date:

April 4, 2025

Posting Close Date:

April 17, 2025

Job Requisition Number:

R16733