Manager, Account Management

Job Description

The Manager, Strategic Accounts, will have direct responsibility for a group of clients as well as provide project management, analytical and other support for key clients managed by the Account Management team. 

The Manager’s primary role is assist with fulfillment of business imperatives and strategic objectives outlined in the client plans for a select group of clients for which the Manager is directly. In addition, the Manager will have responsibility to support Sr. Director for the management of complex projects for his/her own client base (e.g. product sku rational and product cuttings for Ski Business) and for other assigned client initiatives which would involve effective internal liaison efforts with Strategic Sourcing departments, AP&A and other Avendra support organizations.

Position is based in Colorado. Preferred Locations: Denver, Boulder, Colorado Springs, the Front Range

Position Reports to Sr. Director of Account Management

Job Responsibilities

Primary Responsibilities
•    Managing Assigned Client base
o    Maintain excellent client level (headquarter, regional) relationships with assigned clients
o    Retain clients (renew client agreements), deliver economic and strategic value through Avendra solution
o    Write and maintain client plans for assigned clients
o    Influence client contacts to drive results
o    Lead meetings with client stakeholders; educate clients about Avendra
o    Communicate client priorities and leverage resources within Avendra to meet client plan objectives
o    Engage cross-functionally within Avendra to advocate on clients' behalf; support client's priorities and implement solutions
o    Maintain high account satisfaction with Avendra
o    Present professionally and effectively at client meetings (in person, webinar, phone)
•    Provide analytical assistance to Directors, and VP, Strategic Accounts with their assigned clients
o    Assist the Strategic Account Directors on the team with delivering against account strategy/objectives
o    Analyzes spend and other data to identify opportunities
o    Implement participation objectives
o    Address issues that have been escalated
o    Assist with, and create, reporting that captures and reports out on key Account Management activities
o    Lead special projects as assigned

Secondary Responsibilities
•    Assist in identifying and selling new programs and Avendra offerings (as applicable)
•    Coordinate regularly scheduled development and distribution of documents and reports of account objectives and communication goals

Primary Competencies
•    Functional/Technical Skills
•    Problem Solving & Analytical Skills
•    Quality & Continuous Improvement
•    Effective Written and Oral Communications
•    Relationship Building
•    Negotiation (P1 and above)
 
Other Duties. Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment. This job operates in an office or home office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and video conferencing technology. Location is Denver, CO

Physical Demands. This is largely a sedentary role with business travel to visit assigned clients, attend their events, attendance at industry events and related events, as necessitated, up to 25%.

Qualifications

Role Requirements

Overnight Travel Requirements.  Type: All modes of transportation, percentage 10-25%, length: 1-2 nights

 

Years of Relevant Experience: 5-8 years of experience

 

Education Requirements: BS/BA in relevant field or equivalent years' experience   

 

•    The ability to establish and maintain strong working relationships with the appropriate corporate office support and executive suite (as necessary)
•    The ability to analyze data, summarize it in common language, and make recommendations to customers is a key requirement for the position

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable la