Manager, Revenue and Receivables Management

At Alaska Communications, we’re committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?

We are unable to support remote international applicants or routinely sponsor work visas.

The compensation range for this job is:

$101,865.00 - $139,255.00

POSITION SUMMARY

The Manager, Revenue and Receivables Management provides strategic and operational leadership for billing, collections, payment channels, accounts receivable, revenue assurance, cash conversion support, and financial system reporting. This role leads a union-represented team and is accountable for operational performance, employee engagement, control effectiveness, audit readiness, and compliance with regulatory, SOX, Company, and collective bargaining requirements.

This position has meaningful influence across Finance, Operations, Customer Experience, and system transformation efforts. The successful candidate will develop deep expertise in the Company’s billing and financial systems; use technology, automation, reporting, and data-driven monitoring to improve accuracy, efficiency, visibility, customer experience, and scalability; and bring forward practical recommendations that strengthen revenue operations and support thoughtful decision-making.

The ideal candidate is a collaborative, forward-thinking Finance operations leader who builds trust, develops people, leads with consistency and transparency, and is comfortable driving change in a union-represented environment. This person partners effectively across functions and demonstrates the judgment and professional courage to balance business needs with financial, regulatory, contractual, and control requirements.

• Leads the strategy and execution of billing, collections, payment channels, accounts receivable, revenue assurance, customer credits, billing adjustments, cash conversion support, and financial system reporting.

• Leads, coaches, and develops a union-represented team by setting clear expectations, managing priorities, addressing performance appropriately, and fostering accountability, engagement, and continuous improvement.

• Owns the Revenue Assurance Committee process for material customer credits and billing corrections, ensuring decisions are documented, financially supported, contractually aligned, and customer aware.

• Drives operational maturity by evaluating processes, controls, reporting, and system workflows; identifying opportunities; and leading approved improvements that enhance accuracy, efficiency, compliance, customer experience, and scalability.

• Owns assigned financial systems and SOX-relevant processes, including control execution, evidence preparation, exception management, remediation support, and management reporting.

• Develops deep expertise in billing, receivables, payment, and reporting systems to optimize workflows, strengthen controls, reduce manual effort, and improve performance.

• Uses reporting, transaction reviews, exception monitoring, automated alerts, exception thresholds, service-level metrics, and other technology-enabled tools to improve visibility, validate accuracy, monitor performance, and strengthen controls.

• Partners with Finance, Accounting, IT, Customer Service, Product, Marketing, Sales, Service Delivery, Human Resources, Labor Relations, and other stakeholders to align priorities, resolve issues, support change, and maintain compliance.

• Serves as the Finance representative and control point in cross-functional discussions by providing guidance, identifying financial and control considerations, and communicating requirements, approvals, or documentation needed to support sound decisions.

• Applies knowledge of billing, collections, customer terms, records retention, tax, regulatory, SOX, PCI, Union CBA Letters of Agreement, Company policy, and confidentiality requirements to support compliant operations and sound decision-making.

• Other duties as assigned.

 

• Strategic Leadership and Influence