Assistant Director of Business Intelligence and Reporting

ABOUT THE JOB

The ACLU seeks applicants for the full-time position of Assistant Director of Business Intelligence and Reporting in the Development Department of the ACLU’s National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month. 

The ACLU’s passionate community of donors and activists is stronger than ever. The mission of the ACLU’s Development Department is to unlock the full potential of donors and the ACLU as partners in the creation of a more perfect union. We pursue our mission by building long-term donor relationships and organizational partnerships, by demonstrating impact in response to threats, by engaging donors how they wish to engage, by taking interest in our donors and facilitating personal action, by being accountable stewards of their funds, and by asking donors to consider giving the ACLU their full support.

WHAT YOU'LL DO 

Reporting to the Director of Development Data & Systems, the Assistant Director will work collaboratively with the Development Data & Systems team, the Nationwide Fundraising Resources team, the Analytics team, and ACLU fundraisers to develop an overall structure for business intelligence and user reporting.

YOUR DAY TO DAY

• In collaboration with ACLU’s national and affiliate fundraising community, the DDS team, and the Analytics team, develop, implement, and manage a set of tools and resources for business intelligence and user reporting, including evaluating stakeholder needs, selecting, procuring, and implementing reporting tools, monitoring and managing performance, and ensuring data governance compliance
• Work with Nationwide Development Resources team, National Development Team, and DDS roadmap team to identify and prioritize needs, roadmap projects, and deliver new resources
• Research market and select tools to fit the needs of the user, navigating high-volume data challenges and complex data environments to identify tools that are compatible, and still intuitive, useful, and easy for users to use
• Design and work with vendors to develop dashboards and other business intelligence resources, complex and standard reports. Serve as primary vendor liaison for Development-owned non-Salesforce reports and dashboards
• Collaborate with Salesforce Support team to identify alternate solutions for and migrate under-performing on-platform reports
• Manage National and nationwide projects using a hybrid of waterfall and agile techniques
• Manage and troubleshoot Development-owned business intelligence and reporting tools and resources, proactively working with vendors and internal tech teams to solve problems
• Manage and maintain summary fields and related models and syncs that push summary data into CRM
• Communicate and document workflows, best practices, and policies for Development users nationwide

FUTURE ACLU'ERS WILL 

• Be committed to advancing the mission of the ACLU
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
• Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts

WHAT YOU'LL BRING

• Experience with cloud-based constituent relationship management software and data warehouses, such as Salesforce, Redshift, Hightouch, and related platforms
• Experience with data visualization using business intelligence tools (e.g. Looker, Tableau, Power BI)
• Experience selecting tools and managing large, complex implementations
• Proficiency with SQL and familiarity with data engineering

PREFERRED QUALIFICATIONS

• Ability to multitask and meet deadlines in a fast paced, demanding environment
• Capacity to take initiative and work independently, as well collaboratively as part of a team
• Strong interpersonal, communication, and presentation skills including ability to positively influence and persuade, and to use listening, diplomacy, and tact to build internal relationships
• Experience working at a national or international organization in constituent data management

COMPENSATION

The ACLU values equity, transparency, and clarity in pay. Consistent with the ACLU's compensation philosophy there is a set salary for this role. The ACLU also has a locality adjustment policy that applies to salaries. The annual salary for this position is $115,782 (Level G), reflecting the salary of a position based in New York, NY. This position is subject to a hybrid schedule of 2 days/week or 8