Senior Associate Director, Reporting & Analytics

Swarthmore College is a highly selective liberal arts college located in the suburbs of Philadelphia, whose mission combines academic rigor with social responsibility. Swarthmore has a strong institutional commitment to inclusive excellence and nondiscrimination in its educational program and employment practices and encourages candidates who will further advance the goal of fostering a diverse and inclusive community. As one of the nation’s finest institutions of higher learning, Swarthmore College is global in outlook and draws students from around the nation and world. The 425‐acre campus is a designated arboretum, complete with gardens, rolling lawns, a creek, wooded hills, and hiking trails in the Crum Woods.

Who We Are:

The Office of College Advancement builds and strengthens relationships with alumni, families, and friends to advance College priorities through joyful engagement and celebration, philanthropic and volunteer support, and stewardship of Swarthmore’s contributions to the common good.  We work intentionally as a collaborative group that drives innovation, creates space for rich dialogue, inspires trust, and develops a community rooted in inclusivity and belonging.

The opportunity:

The Senior Associate Director, Reporting and Analytics, is responsible for producing strategic, value-added technology solutions for end-users to meet organizational challenges. The incumbent collaborates with Advancement and campus colleagues to identify technological opportunities and guide operational decision making through data driven analytics to increase philanthropic goals and constituent engagement. The Senior Associate Director oversees technical systems used by Advancement and develops through software programming knowledge reporting and data visualization for Advancement staff, College leadership, and College volunteers. Additionally, this position develops documentation and training, including written, video, and live sessions, for colleagues in order to make technology and data accessible to the end users. Through this work, the Senior Associate Director acts as a key partner in the strategic planning and effective operation of fundraising and engagement programs at Swarthmore College.

Essential Responsibilities

CRM Reporting and Management

• Collaborate with the Director of Data & Technology Services and the Executive Director of Operations to build and maintain a culture of data-informed decision making within Advancement.
• Lead collaboration with other team leaders, primarily the Director of Prospect Discovery & Development and Assistant and Associate Vice Presidents across Advancement, to provide analysis and recommend strategies that guide and enhance our fundraising and engagement programs.
• Facilitates discussions between leadership, fundraisers, and technical resources to ensure a complete understanding of project needs and to develop new policies and procedures.
• Proactively develops relationships with staff and departments across the College, especially communications, admissions, Lang Center for Civic and Social Responsibility, Chester Children’s Chorus, Center for Innovation & Leadership, and career services to support their work with constituent engagement and to acquire and understand available relevant data.
• Manages and collaborates in cross-campus projects on such topics as data sharing, learning, and training. The Slate Advancement CRM replaces the previous system of over 25 years, and all cross campus access needs re-evaluated, established, and maintained with all campus departments. Oversee the planning, implementation, and successful delivery of each project.
• Ensures the successful implementation and continued infrastructure development of new technologies, including the Slate CRM and related systems. Work strategically with colleagues to design, test, create and implement new reporting and dashboard solutions.
• Test, deploy, and validate regular updates, feeds, and/or new functionality delivered by Technolutions.
• Slate CRM has few built in features, the incumbent will develop new views, tabs, prompts, rules and more to meet the needs of the division, evolving the product continuously. This involved the technical programming needs and the oversight and partnership required with colleagues to plan and implement policy and procedure change.
• Write and execute queries and API calls against the College databases using SQL Server; data systems include Slate and Banner. Working knowledge of SQL, HTML, and CSS to create queries, reports, forms, portals and dashboards in Slate and desire to increase proficiency.

Data Analytics and Visualization

• Evaluates and implements new data visualization technology(s) to enhance and extend Advancement’s current reporting and data visualiza