Parking and Transportation Assistant

Summary

In support of the university’s mission and objectives, the Parking and Transportation Assistant provides clerical and administrative support; processes permit and citation paperwork and assists with customer service needs and digital communications.  

Essential Functions

Administrative Support:  

• Performs data entry, record keeping, filing, and reporting tasks.  

• Maintains accurate and up-to-date parking and transportation records.  

• Distributes official correspondence and responds to routine inquiries.

Permit and Citation Processing:  

• Processes parking permit applications, renewals, and cancellations.  

• Reviews decals and citations for accuracy and ensure records are maintained.  

• Reviews and assigns reserved/guest parking requests. 

Customer Service:  

• Provides front-line support to students, staff, and faculty.  

• Troubleshoots concerns and provides information via phone, email, and in-person interactions.

Digital and Web Content Support:  

• Assists in updating parking and transportation-related content on the university website. 

• Assists in developing user-friendly web forms 

• Ensures online resources are accurate and accessible. 

Promotional Materials and Design:  

• Creates flyers, posters, and digital graphics using tools such as Canva.  

• Supports departmental outreach and communication efforts across the university 

Special Projects:  

• Assists the unit supervisor and team with ongoing and one-time projects that enhance transportation services and support administrative needs. 

EDUCATION:

• High school degree required
• Candidates pursuing or holding an associates degree or higher, preferred.

EXPERIENCE:  

• 1+ years of administrative or clerical experience required.
• Experience in customer service, or parking/transportation services within a university or public safety setting, preferred. 

 
ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)  

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times. Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic. 
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey. 
• Adaptable/Flexibility – Ability to change or adjust to change. 
• Analytical Thinking & Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies. 
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye. 
• Confidentiality – Maintains the necessary confidentiality and discretion required for the position. 
• Conflict Management – Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations. 
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences. 
• Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner. 
• Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines. 
• Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results. 
• Self-development – Grow one’s self-awareness, abilities, skills, and/or talent. 
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote coopera