Program Assistant- Colorado Springs

Why work at Rocky Mountain Human Services?

You will have the opportunity to contribute to an organization serving children with developmental delays and disabilities, adults with cognitive and intellectual disabilities, and veterans in need of employment assistance or who are homeless.

RMHS provides great benefits such as:

• Employer paid medical, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Employee assistance program

Position Purpose

This position will provide primary receptionist and administrative support at the RMHS/Homes for All Veterans (HAV) Colorado Springs office. Receptionist duties include greeting and engaging with clients and community partners, providing clients with resources and program materials, screening walk-ins for program eligibility, distributing faxes, scheduling of conference/meeting rooms, and preparing the conference room for larger meetings (to include coffee set-up, developing sign-in sheets, signage, etc.). This position will also assist eligibility staff with screenings and applications for walk-in and appointments. Additional responsibilities include maintaining a neat and clean lobby area, document printing, stocking supplies, and providing general support for the program.

Essential Duties

• Delivers high level, positive and welcoming customer service and represents the organization in a professional manner.
• Develop and maintain working knowledge of program guidelines for the Homes for All Veterans - Supportive Services for Veteran Families (SSVF) program.  Ensure program guidelines are met when providing eligibility and enrollment services to Veteran clients.
• Answers phone calls and responds to email messages.
• Orders and tracks bus basses per HAV standards and processes.
• Maintains credit card check-out process per HAV standards and processes.
• Assists customers with general application screening and resource support.
• Ensure application materials are completed, per program guidelines, and provide a detailed documentation note on paperwork received and pending, per guidance from Eligibility Specialist.
• Develop and maintain working knowledge of governmental and community programs and services.  
• Maintains the front desk and lobby area in a neat and organized manner.  This includes wiping down hard surfaces, checking the meeting rooms and break room.
• Coordinating eligibility paperwork for completeness, accuracy and signatures.
• Ensures applications and other needed paperwork is accurate/up to date and printed, as needed.  Ensures additional application materials are properly dated and a documentation note is added indicating if other items are still pending.   
• Schedules client appointments for HAV staff, as assigned.
• Maintains and develops record of walk-in data and phone call logs to submit monthly reports to Program Manager
• Performs a variety of routine typing and clerical duties as necessary, such as proof-reading documents, faxing, scanning, and copying.  
• Coordinates meeting room and vehicle reservations per Outlook calendar.  
• Set up rooms for meetings as assigned. Assists with event planning for on-going meetings, classes, and workshops.
• Responsible for tracking and stocking office supplies.
• Ensuring end of day closing procedures are met: security of documents/files per HIPAA/RMHS policies, closing blinds, checking meeting rooms and bathrooms, turning off computer monitors and lights, locking front door, and emptying and washing out coffee pots/water pitchers, and refilling