Engagement Specialist, Intermediate (IKC)

Posting Date

01/16/2026

2476 Swedesford RdSte 150, Malvern, Pennsylvania, 19355-1456, United States of America

At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. 

Please note: In this role, you will be responsible for both Care Coordinator and Engagement Specialist duties. 

Location & Travel: Travel within the assigned market to DaVita clinics and/or Nephrology Practices. 

• No nights/weekends 

• Willing to travel locally using your own vehicle 

Position Details 

• Full-Time, Monday–Friday schedule 

• Daily start time flexible between 7:00–8:00 AM 

• When working from home: Home workspace must include a quiet, private space with high-speed internet 

Responsibilities 

Engagement Specialist Responsibilities 

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments 

• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person 

• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate 

• Maintain accurate documentation and communicate patient updates to the care team 

• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement 

• Organize outreach efforts by urgency and importance to maximize patient impact 

Care Coordinator Responsibilities 

(May represent up to half of total role responsibilities) 

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments 

• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources 

• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed 

• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed 

• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs 

• Communicate directly with patients in a timely and professional manner 

• Maintain accurate, complete, and confidential documentation 

• Demonstrate exceptional two-way communication, both oral and written 

• Act in alignment with DaVita’s mission and values to deliver high-quality patient care 

Qualifications 

• High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred 

• 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred 

• Prior healthcare experience preferred 

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook 

• Strong verbal and written communication skills, active listening, and motivational engagement techniques 

• Highly organized, with excellent time management and follow-through 

• Ability to work both autonomously and collaboratively with care team members 

• Home workspace must provide a quiet, private environment with reliable high-speed internet 

Why You’ll Love Working Here 

• Directly impact patient care and engagement for complex chronic conditions 

• Be part of a mission-driven, collaborative care team 

• Opportunities for growth 

• Supportive environment that values innovation, communication, and patient-centered care 

Join our team and help patients navigate their care journey. 

What We’ll Provide: