HCVR Housekeeping Clerk (Full Time; Varied Shift) $15/hour

Harrah’s Cherokee Valley River Casino & Hotel Position Description

 

POSITION TITLE:                                Housekeeping Clerk

DIVISION;                                           Hotel

DEPARTMENT:                                   Hotel Housekeeping

GRADE/FLSA STATUS:                       H9 - Non-Exempt

BADGE TYPE/COLOR:                        Work Permit - Peach

REPORTS TO:                                    Shift Supervisor, Housekeeping; Dual Rate Supervisor, Housekeeping

SUPERVISES:                                    N/A

 

JOB SUMMARY: 

The clerk plays a crucial role in keeping things running smoothly by overseeing communications in the Hotel Housekeeping office and helping out with a variety of essential housekeeping tasks each day.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer incoming calls from both guests and internal departments with a warm, friendly greeting 
• Utilize, maintain, and monitor the daily status of Hotel Housekeeping systems to ensure all activities are completed within standards set by management
• Work with the supervisory team to create and maintain daily reports for distribution to Hotel management
• Assist with the delivery of guest requests when needed
• Perform the duties of the Room Attendant, Houseperson, Laundry Attendant, and Housekeeping Quality Assurance as needed 
• Maintain a clean office environment
• Maintain all radio and device logs and inventory for the department, reporting discrepancies to leadership when discovered
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

 

MINIMUM QUALIFICATIONS:

• A high school diploma or GED is required
• One year of housekeeping experience is required
• Must demonstrate the following essential knowledge and skills:
  1. Must be highly self-motivated and self-directed with a strong attention to detail and an ability to handle multiple priorities in a fast-paced environment
  2. Must possess strong written and verbal communication skills and excellent interpersonal, guest service, team building, and problem-solving skills
  3. Must be able to operate a handheld device and use a handheld radio for communication
• Neat, professional appearance with excellent personal hygiene
• Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
  1. *Knowledge of hotel and housekeeping computer systems and programs

 

       *Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire

                

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

1. Must be able to stoop, bend, reach, kneel, twist, push, pull, and grip items, work in small, shared office space, and walk and stand for long periods

• Must be able to respond to visual and aural cues and read, write, speak, and understand English

1. Must be able to lift up to 50 pounds and carry 5 pounds
2. Must be able to work with various chemicals

• Must be able to operate equipment including, but not limited to, vacuum cleaner, mop, and broom
• Must be able to work around dogs/pets
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
• Must be able to work a flexible schedule, including weekends, evenings, and holidays

 

 

 

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Valley River Casino & Hotel reserves the right to change the above job description whenever necessary.        10.24.24

 

• Proud to have opened our doors in September 2015.
• Located approximately one hour west of Harrah’s Cherokee Cas