Senior Quality Engineer - GO2 Unify

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside dedicated engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve complicated problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

GO2 Unify is the Java based POA platform for Global Onboarding and Orchestration. GO2 is the platform that looks after all activities required to be done for onboarding a customer across markets, segments and products. When a customer selects an Amex product from a channel (example americanexpress.com), enters the demographic and other information and clicks submit, the application is passed over to GO2. GO2 takes the application through a series of steps, enriching the same at every step and evaluating for a cancel or decline decision. At the end of processing, the application, if not cancelled or declined, is approved and GO2 then fulfills that application. GO2 also looks after managing business pends where the customer may need to provide more information in which case the CCPs use the GO2 servicing application to interact with the customer and move the application ahead. This new platform is a BPM platform built using Java and REST services.

Responsibilities include, but not limited to:

• Development of Automation and Testing in a CI/CD environment for web applications
• Work with Engineers to drive improvements in code quality via manual and automated Testing.
• Develop Test Plans, Strategies and scheduling of test activity.
• Create, maintain and execute Test cases/scripts at any level as required (Unit, Integration, Component Integration, System Integration, Exploratory).
• Validate and report on test results for software quality improvement.
• Coordinate “Quality at Every Step” – Involved in the review of the user story backlog and requirements specifications for completeness and weaknesses in function, performance, reliability, scalability, testability, usability, and security and compliance testing, and provides recommendations.
• Work with Product Owners to prioritize features, maintain documentation and known issues.
• Reviews progress and makes recommendations for areas of opportunities/improvements for automation & tool usage.
• Looks beyond the obvious for continuous improvemen