Senior Privacy Operations Specialist

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Privacy Operations Specialist to join our award-winning global privacy team at VOIS Budapest. In this role, you will support the protection of over 500 million Vodafone customers and employees by ensuring the effective implementation of Vodafone’s global Privacy Programme. You will work across a wide range of privacy operations, including privacy by design, incident management, supplier compliance, and policy assurance, while collaborating with global teams and supporting privacy analysts.

What you’ll do

• Provide guidance and motivation to at least one privacy analyst, ensuring smooth day-to-day operations and effective collaboration across locations.
• Manage privacy demand by triaging and categorising requests, tracking workloads, and ensuring timely delivery aligned with business priorities.
• Support Privacy by Design and Assurance activities, including conducting privacy impact assessments.
• Assist HR in responding to Subject Access Requests.
• Investigate privacy incidents and support related incident management activities.
• Ensure privacy compliance in supplier management processes and conduct re-assessments of high and medium-risk data processing activities.
• Maintain centralised records and drive quality assurance for data accuracy.
• Support regular policy compliance reviews and second-line assurance activities.
• Assist in negotiating internal and external data protection terms, including supplier and partner agreements.
• Collaborate with local market privacy contacts to address global assessment requirements.
• Provide guidance on privacy issues related to global roaming, procurement, AI, big data, and emerging technologies.
• Promote a strong privacy culture through training and awareness initiatives.
• Develop and embed privacy notices, templates, and guidance to enhance internal processes and streamline data protection negotiations.
• Support the Group Privacy team with additional privacy-related activities as needed.

Who you are

• Minimum 3 years’ experience in privacy and/or legal roles.
• Strong understanding of global privacy regulations, particularly in technology and telecoms sectors.
• Skilled in negotiating contracts and data protection clauses.
• Familiar with compliance management standards and best practices.
• Excellent organisational and communication skills, with the ability to manage multiple priorities.
• Comfortable working in a matrixed, fast-paced environment with a proactive and ethical mindset.
• Demonstrated ability to analyse complex information and communicate clearly.
• Experience with tools such as OneTrust and Jira is highly desirable.
• Fluent in English, both written and spoken.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work in a globally recognised, award-winning privacy team.
• Exposure to cutting-edge privacy topics including AI, big data, and blockchain.
• Collaborative and inclusive work environment with global stakeholders.
• Involvement in high-impact privacy operations that influence over 500 million customers.
• Career development in a dynamic and future-focused organisat