Operations Manager, Outbound

Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States

Position Summary

The Outbound Manager manages and coordinates the outbound logistics of an individual client location under supervision of the General Manager. They partner with current motor carriers and a pipeline of potential motor carriers to maintain client capacity. This position conducts operational analyses, and audits current outbound procedures to monitor and improve the efficiency of operations and client satisfaction. The Outbound Manager supervises a team comprised of Assistant Outbound Managers and Operations Coordinators.

Competencies 

• Customer Focus 
• Drive for Results 
• Ethics and Values 
• Problem Solving 
• Conflict Resolution 
• Functional/Technical Learning 
• Managing and Measuring Work 
• Timely Decision Making 
• Developing Direct Reports & Others 
• Delegation 
• Motivating Others 
• Organizing

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Responsible for consistently meeting and exceeding client service goals
• Driving, maintaining, and evangelizing the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location
• Oversee the daily outbound operations of a location and its various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Assist with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the location
• Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments
• Supervises personnel including work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity and performance
• Maintains a professional appearance always, while setting an example for employees alike
• Ensures daily stand-ups with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and capacity for the client
• Supervise the motor carrier check-in process at the start of each day
• Advise Extra Milers on safety, security, employee relations, scheduling, training, grievances, and the like; ensuring employees and supervisors comply with company policies and administering practices in fair and equitable manner
• Hiring, training, developing, and appraising staff effectively; taking corrective action as necessary on a timely basis and in accordance with company policies
• Maintaining the upkeep and maintenance of all assigned assets, both from RLX and the client
• Perform other work-related duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma/GED or equivalent required (Bac