Mgr, Operations Analytics and Insight

JOB SUMMARY:   The Manager will identify, analyze, evaluate, and champion new analytical strategies and initiatives that will deliver significant improvements to Operations and foster a customer-centric culture at Southern Company Gas. The Manager will partner with leadership in all functional areas to develop actionable plans and structures required to ensure that a sustainable culture of innovation related to data and analytics exists within the Company. This includes the development, maintenance, and reporting on an enterprise level related to current and emerging practices and technology related to data analytics. The Manager will also provide thought leadership and structure for ambiguous business problems and apply fact-based, leading-edge thinking, frameworks, best practices, and business tools in developing solutions that will enhance the experience for our customers and improve satisfaction. This is a shared service role that will work closely with Customer Operations, Corporate Safety, Technical Training, Field Operations, Technology Organization, Compliance and Technical Services, and EDGE to translate strategies into specific, results-driving initiatives and tactical plans. 

 

MAJOR JOB RESPONSIBILITIES:   Specify major duties performed by the job and % of time spent on duties.

Functional Expertise

• Collaborates with leaders and peers in the development of organizational vision, strategies, plans, and objectives.
• Directs business technology initiatives in a manner that meets business operating requirements with a strong focus on processes, service delivery and customer satisfaction. 
• Provide leadership on business system programs and projects to ensure alignment with organizational initiatives and that relevant business considerations are made during project implementation.
• Manage multiple teams that are important to the development of new intellectual property.
• Act as consultant to business leaders to ensure operational architecture, approach, specifications, implementation, and service delivery adhere to strategic direction while meeting the requirements set forth by the business.
• Accountable for effective performance management and career development for organization.

 

Business Acumen

• Build strong relationships with industry experts and both new and existing customers to ensure a broad knowledge of utility industry technology, practices, trends, and innovation by exploring peer groups, vendors, products, processes, and opportunities that align with the corporate vision and strategy.
• Identify and develop new data and analytic strategies, business opportunities, and operational technologies that can lead to innovation and operational improvements, and consequently growth within the company. 
• Provide support to business partners by providing leadership to drive organizational improvements and efficiency.
• Direct efforts to ensure critical business data is accessible in a manner that is user friendly and accessible.
• Provide technical knowledge and business experience to solve business challenges, obstacles or issues, and ensures solutions to mitigate the risks.

 

Engagement

• Accountable for enhancing customer satisfaction and organizational productivity through effective leadership by appropriate delegation, proper engagement, reward and recognition, and effectual communication.
• Evaluate current business processes and recommend process improvement and/or opportunities to drive further harmonization across organization.
• Foster effective relations with stakeholders, including senior-level executives, to form successful partnerships across the enterprise. Cultivate relationships and develop frameworks that enable the effective sharing of best practices across all regions.
• Ensure alignment of business needs with available technology and identifies when it is necessary to modify either while placing an emphasis on best practices and controls.
• Partner with GAS Customer Satisfaction Council and Southern Company Innovation Center to understand opportunities and apply established solutions.

 

Driving Results

• Independently lead cross-functional teams of leaders to address and resolve key strategic challenges without direct reporting line for successful design and implementation of analysis that provides v