Night Operations Desk Manager - Fall 2026 (creating a pool)

Title: Night Operations Desk Manager - Fall 2026 (creating a pool)
Employee Classification: Student Help Regular
Division Name: Student Affairs
Department: University Housing Services

Job Summary

The Night Operations Desk Manager will be administratively responsible to the Night Operations Supervisors and Coordinators.

Duties include but not limited to: serving as an information and referral source, handling emergency situations, enforcing university policies and procedures, performing clerical duties, checking keys & IDS, securing doors, and controlling guest access as well as other duties as assigned.

The students in this role must be reliable and responsible. -

Students in this position may also be expected to lift 25 lbs. from floor to waist and occasionally transport up to 25 lbs. up or down stairs.

Promotional opportunities are available for those desiring a leadership role.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan.  More information can be found here.

Pay Rate

$16.00/hour

Required Qualifications

- 16 credit hours of completed undergraduate course work at the time of appointment
- Cumulative 2.20 GPA at time of application
- Enrolled in classes at least part-time as an undergraduate or graduate student at Illinois State University
- Available to work the hours of 11:30pm to 6:15am Monday - Sunday (including Friday and Saturday night)
- Ability to attend special meetings and dates as assigned
- Must be able to work a minimum of 20 hours per week

Preferred Qualifications

- Students with Work Study are strongly preferred
- Ability to provide positive customer service experience to all residents and guests
- Ability to think critically on the job and problem solve as needed
- Ability to multitask and be flexible
- Ability to maintain confidentiality
- Attention to detail
- Have a positive attitude
- Good academic and disciplinary standing with the university
- Organizational and communication skills
- Strong work ethic
- Teamwork

Work Hours

-11:30 p.m. - 6:00 a.m.
-20 plus hours, Monday through Sunday, not to exceed 28 hours

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
- Move about in various locations across campus as needed to complete day-to-day work.
- Remain at a workstation for extended periods.
-Effectively communicate on a daily basis.

Proposed Starting Date

Fall 2026 Semester

Required Applicant Documents

Resume & Work Availability

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

You will be responsible for the following information. Please read all the information to make sure you are completing your application correctly.

All documents attached to your application must include your name.

All required forms/documents must be attached to the application before clicking submit.

If selected, you will receive an email from www.HireRight.com in order to start the background check process. Please respond to their email immediately upon receipt.

University Housing Services Student Employment link.
http://housing.illinoisstate.edu/about/employment/student/ 

Work Availability Form:
-Download and complete the Availability Form for Night Operations found here: http://housing.illinoisstate.edu/about/employment/student/ 
Submitting your class schedule or an alternate form is not sufficient and may constitute an incomplete application.

If Hired:
- A Welcome Letter which includes Hiring Instructions will be sent to your ISU email account.

- ALL required Hiring Paperwork must be completed and approved before you can begin working.

- After a candidate is hired they will receive emails to their ISU email address regarding Ethics and Crime Reporting Training. This is mandatory training required by the State of Illinois. Failure to complete the training can result in disciplinary action by the State of Illinois.

All Night Operations employees are required to wear a name badge and a designated Night Operations Shirt. This is considered a fringe benefit.

Contact Information for Applicants

mmckin2@