The Company

Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. 

We thrive in solving our customer’s challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in building digital capabilities that bring technology to the core of their business.

To further support our growth, Caisse de dépôt et placement du Québec (CDPQ), became our majority investor in September 2021, and Apax Digital remained a shareholder. CDPQ is a global investment group with $420B CAD in assets and offices in ten countries. Their investment in Wizeline supports our proven ability to deliver against the rising demand for digital product design and development, and our strong client loyalty. 

Learn more here.

Our People

At Wizeline, we are a team of over 2,000 people spread across 25+ countries. We understand that great technology begins with outstanding talent and diversity of thought. Our business was built on doing well and doing good, and our values of Ownership, Innovation, Community, and Diversity & Inclusion are embedded within our company’s DNA. We are committed to offering our Wizeliners the opportunity to create their career path and develop the skills needed to achieve their personal goals.

Community Impact

We are proud to contribute to local economies by developing technology ecosystems in places like Mexico, Colombia, and Vietnam. We also created Wizeline Academy, a free, community-based education program that teaches high-value skills to workers looking to advance their tech industry careers. As of 2021, Academy has served more than 27,000 students across 624 courses. Wizeliners have the opportunity to upskill by taking Wizeline Academy courses and can also share their expertise by delivering classes to students.

The Role: Operations Director

• Open and develop appropriate communication and operational processes with support functions such as Wizeline Global Planning & Operations, Legal, Finance, Capacity Planning, Innovation, People / Growth, and Talent Acquisition, among others.
• Implement and monitor methodologies, workflow improvements, and processes to support operations across the region.
• Comply with the tasks delegated by Wizeline's senior management staff.
• Manages day-to-day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
• Implement/adopt global Wizeline policies and processes based on local requirements
• Reporting and P&L/Cost Shredding – Meet financial goals by anticipating requirements; presenting information for the preparation of the budget; scheduling expenses; tracking costs, supported by the Wizeline Global Planning & Operations, Legal, Finance areas
• Ensure contract billing and collection schedule is adhered to and that financial data and cash flow are consistent and support operational requirements.
• Develops and provides strategy, vision, and direction to multiple functions. 
• Interacts with internal and external executive-level management to provide cohesive direction toward company goals towards revenue recognition, profitability, and quality of service.
• Accountable for function financial results which impact company performance.
• Leads organization efforts to develop and improve through efficient and effective integrated processes, implementing common management processes/services to leverage company resources. 
• Directs operations review of cost and service structures, productivity measures, and delivery methods to achieve planned targets. 
• Oversees and reports weekly, monthly, quarterly, and annual metrics.
• Plays a significant role in long-term planning, project status reporting, and implementing change control processes.
• Stays up to date on industry regulations, trends, and technology.
• Works closely with the management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance with regulatory-based best practices.
• Ensure performance goals are met and set

Are You a Fit?

Sounds awesome, right? Now, let’s make sure you’re a good fit for the role.

Must-have Skills