Senior Director Service Management m/f/d

<p><b>Senior Director Service Management d/f/m</b></p><p></p><p><b>About the Role</b></p><p></p><p>We are looking for a Senior Director Service Management who will be instrumental to drive organizational excellence, customer centricity, exceeding customer expectations, and lead a diverse organization of over 150 professionals across various geographies.</p><p></p><p>This role secures highest efficiency and cost consciousness via automation and digitalization and provides high quality of service to customers through qualified, service minded and competent service management organization.</p><p></p><p>The function will report to the VP Commercial Excellence Consumer Goods EMEA Business Unit.</p><p></p><p>We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk. </p><p></p><p><b><span>What You Will Do</span></b></p><ul><li><p>Define service management Business Unit strategy to drive optimization with measurable objectives.</p></li><li><p>Lead service management functions in BU and transfer best practices across service management cross BU network.</p></li><li><p>Lead and develop the service management organization in terms of efficiency and people.</p></li><li><p>Contribute to the development of the overall business unit strategic plan.</p></li><li><p>Accountable and responsible for the service management budget in the BU.</p></li><li><p>Act as center of excellence. Identify and analyze benchmarks and communicate new trends within service management area and connect with relevant functions, e.g. Global Supply Chain and GPO organization.</p></li><li><p>Build on company size costs and services are managed at world class standard level.</p></li><li><p>Represent BU customer logistics interests in- and externally and contribute to overall logistics strategy development and implementation, i.e. act as an interface and provide input/recommendation to other stakeholders in logistics related matters (e.g. demand, capacity, <span>distribution/freights,</span> order to billing, warehouse footprint, IT development).</p></li><li><p>Own S&amp;OP process in BU, ensure market intelligence excellence (demand signal) and prioritize supply in case of shortages.</p></li><li><p>Develop and implement Value Added Services. Coordinate / lead logistic topics with International customers.</p></li><li><p>Set and is responsible for targets/KPI (such as Service Level, Forecasting Quality, Service Complaints, Distribution Costs, Drop Size and Non/Slow Movers).</p></li><li><p>Develop and implement activities incl. corrective actions together with relevant stakeholder to achieve agreed targets.</p></li><li><p>Initiate and ensure implementation of continuous improvement in alignment with GPO and cost saving projects.</p></li></ul><p></p><p><b><span>Who You Are</span></b></p><ul><li><p>Bachelor's Degree in a relevant field.</p></li><li><p><span>At least 10 years of experience in a Senior Leadership role in Service Management (Director or Senior Manager), recognized for exceptional leadership with a proven ability to guide diverse, large teams (100+ employees) to success in a matrix environment.</span></p></li><li><p>At least 5 years of experience managing large-scale change initiatives and global digital transformation projects.</p></li><li><p>Recognized for exceptional leadership, with a proven ability to guide teams to success in a matrix environment.</p></li><li><p>Excellent communication and interpersonal skills, with a passion for enhancing efficiency and customer centricity.</p></li><li><p>Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced environment.</p></li><li><p>A self-starter with a drive to challenge the status quo, maintaining a positive mindset.</p></li><li><p>Ideally with an expertise in managing SAP or similar platforms.</p></li><li><p>Extensive experience in a global matrix organization, demonstrating the ability to navigate and thrive in a complex, multinational environment.</p></li><li><p>Willingness and ability to travel.</p></li></ul><p></p><p>The position can be based at any main Essity Consumer Goods offices in Europe.</p><ul></ul><h2></h2><h2><span><span><span><span><span><span><span><span><span><span><span>Application End Date:</span></span></span></span></span></span></span></span></span></span></span></h2><p></p>16 feb 2025<h2></h2><h2><span><span><span><span><span><span><span><span><span><span><span>Job Requisition ID:</span></span></span></span></span></span></span></span></span></span></span></h2>Essity250483