Health Access Partner

Job Posting Title:

Health Access Partner

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

The Dell Medical School is seeking a Health Access Partner.

Purpose

The Health Access Partner is responsible for coordinating and scheduling patient appointments, ensuring efficient patient flow and optimal use of clinical resources. This role typically reports to the Patient Access Manager and works closely with physicians, nurses, and administrative staff. Peer roles include Patient Access Representatives. The Health Access Partner plays a vital role in enhancing patient satisfaction and operational efficiency by managing appointment schedules, verifying insurance information, and communicating with patients regarding their appointments

Responsibilities

Schedule Patient Appointments

• Schedule, cancel, and reschedule patient appointments.

• Coordinate with healthcare providers to ensure availability.

• Manage and prioritize appointment requests based on urgency.

Patient Communication

• Communicate appointment details, changes, and cancellations to patients.

• Answer patient inquiries regarding appointment schedules.

• Provide information about clinic services and procedures.

Insurance Verification

• Verify patient insurance information prior to appointments.

• Communicate with insurance companies to confirm coverage.

• Ensure accurate billing and collections.

Maintain Patient Records

• Update and manage patient records in the electronic medical record (EMR) system.

• Ensure confidentiality and accuracy of patient information.

• Generate reports on appointment statistics and patient flow.

Coordinate with Clinical Staff

• Work closely with physicians, nurses, and other healthcare professionals to schedule appointments.

• Ensure smooth and efficient patient flow.

• Address and resolve scheduling conflicts.

Marginal or Periodic Functions

Assist with Disaster Plan Implementation

• Follow protocols during drills or actual disasters.

• Coordinate with emergency response teams.

Handle Equipment Malfunctions

• Report and troubleshoot technical issues.

• Coordinate with IT for resolution.

Support Administrative Tasks

• Assist with data entry and record-keeping.

• Provide clerical support during quieter periods.

Knowledge, Skills, and Abilities

Customer Focus

• Skilled Definition: Understands and meets the needs of customers; provides excellent service.

• Effective Behaviors:

  • Responds promptly to customer inquiries.

  • Maintains a positive attitude with callers.

  • Resolves issues efficiently.

Interpersonal Savvy

• Skilled Definition: Relates well to all kinds of people; builds rapport easily.

• Effective Behaviors:

  • Communicates clearly and effectively.

  • Demonstrates empathy and understanding.

  • Handles difficult situations with tact.

Action Oriented

• Skilled Definition: Takes on new opportunities and challenges with energy and enthusiasm.

• Effective Behaviors:

  • Acts quickly to address issues.

  • Shows initiative in improving processes.

  • Maintains high productivity levels.

Decision Quality

• Skilled Definition: Makes good decisions based on analysis, wisdom, experience, and judgment.

• Effective Behaviors:

  • Evaluates options thoroughly.

  • Considers the impact of decisions.

  • Makes timely and effective decisions.

Manages Conflict

• Skilled Definition: Handles conflicts effectively; finds common ground and solutions.

• Effective Behaviors:

  • Addresses conflicts directly.

  • Mediates disputes calmly.

  • Seeks win-win solutions.

Required Qualifications