Director of Enterprise Partnerships

About us:

Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested over $2 billion in real dreams and real opportunity, spanning more than 100 countries and over 5 million borrowers

As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world.

At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.

Key responsibilities include: 

Team Leadership (30%)

• Serves as the team lead, ensuring the enterprise team is supported, mentored, and aligned.
• Serves as the enterprise team lead cross functionally ensuring the organization understands the value and importance of the enterprise program as well as the growth opportunities.
• Be accountable for the success of the enterprise team, both at the individual account level and the collective level of all accounts. 
• Acts as team captain and primary liaison with Product and Engineering teams.
• In collaboration with the product counterpart, leads enterprise product evolution and development, driving prioritization, implementation, and innovation, and ensures enterprise partners have the best experience with Kiva. 
• Works collaboratively with the strategic partnerships team and relationship managers to ensure they are supported, informed, and aware of the managed lending product, experience, and best practices for partners at both the account level and collective level. 
• Serves as a public-facing thought leader in the employee engagement, cause marketing, and organization-aligned impact spaces through conference presentations, writing, and more.
• In collaboration with the EVP Partnerships and SP Team Leads, drives the enterprise program growth strategy. 
• Oversees the growth strategy of current accounts, focused on account expansion, renewal rates, and minimizing idle funds.
• Responsible and accountable for metrics, data-driven decision-making,  goal setting, dashboard setup and tracking, and OKR tracking for individual accounts and the entire portfolio. 
• Acts as a coverage AM when team members are on leave, fully covering their accounts. 
• Lead on process and systems improvements to enhance the partner experience and improve team efficiency. 

Business strategy (30%)

• Leads holistic program strategy for a b2b current partner program that utilizes products and services to meet partner social impact goals of audience engagement and/or organization impact.
• Develops recommendations on structural changes to the program, including support tiers, pricing structures, types of products offered, self-service, and enterprise-level plans. 
• Design business analytics and partner feedback process to tie qualitative feedback to business objectives, alongside a new partner NPS and survey process to inform program investment.  
• Act as a thought leader, identifying opportunities to evolve the B2B model in response to partner needs and market dynamics.
• Define, track, and analyze program performance metrics to drive continuous iteration and sustainable growth.
• Conduct user surveys/research of customers and end users (i.e. employees of corporate partners) to inform product design and strategy.

Account management (40%)

• Serves as AM for high-impact partnerships (min. 10 accounts valued at over $500k and/or with significant growth potential) and select other accounts based on team needs and portfolio size. 
• Manages, curates, and executes on all Managed Lending campaign activity with Kiva’s partners, including but not limited to employee engagement, cause marketing, and lender-focused campaigns. 
• Increases partner NPS, top-ups, and renewals through robust account planning and program and product developm