VP of Clinical Operations

About Lumata Health: 

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. These debilitating diseases are expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped, preserving vision and extending healthspan. But doing so requires tailored, timely, and intelligent engagement throughout the patient’s lifelong care journey. That’s where Lumata comes in.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coaches. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact patient engagements. In addition to promoting adherence, we help patients overcome barriers to care by assisting with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 1,400 eye care specialists in 34 states, Lumata Health is helping people affected by chronic eye conditions live healthier, longer lives. 

We’re looking for caring and committed teammates to join our mission of helping people see the world. If you’re passionate about stopping preventable blindness, we hope you’ll apply. 

Position Overview

The VP of Clinical Operations will provide complete management and oversight for Lumata Health’s rapidly growing virtual eye care services. Given that these services form the core of Lumata’s business, it’s difficult to overstate the importance of this position within our rapidly growing organization. Lumata’s team of care coaches, enrollment specialists, and associated leadership and support personnel has quickly grown to well over a hundred and is projected to be several hundred over the next 3 years. This critical leadership position requires a self-directed, dynamic, inspirational leader with an unyielding passion for enhancing care delivery in ophthalmology. 

The VP of Clinical Operations must be innately curious and a natural collaborator and consensus builder with strong operational, leadership, and communication skills. In addition, the VP will be a hands-on leader willing to roll up their sleeves in order to ensure the highest quality of work output.  This role is pivotal in ensuring the highest standards of patient care, operational efficiency, and compliance within our clinical operations.

In addition to applying, we ask that you please complete a brief Culture Index assessment to be considered for the position. An email with a link to the survey will be sent upon submission of your application.

Job Type: Full-time

Compensation: $150,000 to $200,000

Schedule

• 8 hour shift
• Monday to Friday

**This role is 90% remote with an estimated 10% travel

Requirements

Key Responsibilities

• Leadership & Management
• Oversee a team of directors responsible for clinical operations, quality and compliance, patient acquisition, patient marketing, client billing, and all other areas related to the provision of care management services.
• Provide strategic leadership and guidance to ensure effective management and development of the care coach team.
• Advocate for clinical operations /resources at a senior management level. 
• Harness operational expertise and strategic insights to develop and support both new and existing virtual eye care services to Lumata Health’s ever-growing patient population.
• Foster a collaborative and positive work environment that promotes continuous improvement and excellence in patient care.
• Develop and nurture a robust remote culture.
• Provide mentorship and development opportunities within the organization.
• Execute Lumata’s vision through strategic participation in the Leadership Team.
• Operational Oversight
• Ensure efficient and effective day-to-day operations of clinical services.
• Implement and monitor processes to ensure compliance with healthcare regulations and standards.