Business Relationship Manager - Austin, TX

 

 

 

Job ID:  499861

CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America.  Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.

 

Position Overview

The Business Relationship Manager (BRM) is an IT leader that is responsible for engaging with a defined portion (e.g. set geographies, LOBs, functions) of the business to ensure an effective and productive relationship between that part of the business and the IT Organization. The BRM must understand the IT organization, operating model, processes and solutions so that they can help maximize the value information and technology bring to the business. They need to understand the business organization, business strategy, business objectives, business plan and business operations which they represent so that they can bring this insight to bear on the IT strategy, operations and service delivery. 

 

The BRM will help the business develop strategy and implement solutions that make use of available and/or potential information and technology.  They must continually educate the business as well as actively provide guidance and support to help the business leverage available and potential information and technology solutions and capabilities of the IT organization to help derive maximum value for the business.

 

Within IT the BRM represents the voice of the customer, for their respective portion of the business. In their role, they will provide guidance and insight to the IT Leadership, functions and teams as to the technology needs of their constituency.  The BRM will facilitate appropriate business/IT engagement and collaboration. They will drive successful delivery of service, projects and solutions to address the business needs, which includes ensuring that IT has a solid understanding of the portion of the business they represent, their business value drivers and their information and technology needs.  The BRM must influence the IT strategy, facilitate the identification, prioritization and execution of IT projects and help define IT solutions that support the business strategy. The BRM should provide input and guidance to the IT organization, on behalf of the business, contributing to the continual improvement of IT services.

 

Key Responsibilities (Essential Duties and Functions)

• Act as the voice of IT within the business.
  • Facilitate IT communication within the business.
  • Maintain a high degree of visibility within the business, attend business meetings and appropriate management forums, and be a central point of information for all related IT activities.
  • Initiate, foster and lead partnerships with and between business stakeholders and members of IT.
  • Develop a strong understanding of the strategic direction, operational needs, trends, constraints, and opportunities of the business and convey this effectively to within IT.
  • Develop relationships that promote trust and increase efficiency and effectiveness; balance the needs of the business they represent with broader business priorities facilitating alignment between the business and IT strategies and objectives; proactively seek ways to improve collaboration.
  • Collaborate with business stakeholders and contribute to the business case development process by analyzing business value, benefits, risks, and estimated costs.
  • Assist in creating business requirement documents that accurately reflect both strategic and tactical business needs.
  • Work closely with the business leaders to support them through technology planning, advising on how to exploit existing and emerging technologies, and ensuring alignment with the IT strategy. 
• Be the advocate and champion of the business within IT.
  • Envision and influence future IT solutions and capabilities; be a change agent to drive technology related business changes, support solution delivery and improve the ways of working together to ensure genuine, tangible benefits.
  • Formulate and guide process improvements to services and programs which enhance IT capabilities and effectiveness.