Senior Butler for Orient Express Sailing Yachts

Department: Hotel

Employment Type: Contract

Location: Shipboard

Description

V.Ships Leisure is looking for Senior Butler on behalf of Orient Express Sailing Yachts.
The Senior Butler creates the “Orient Express” experience by bringing a personalized and curated level of service to Guests in their suites and throughout the vessel. The Senior Butler manages the Butlers team on a daily basis, including scheduling, resolving issues pro actively and efficiently, training and coaching, etc. The Senior Butler always provides a personal six-star service to all guests. 

Key Responsibilities

 •   Provides a personalized, varied and professional guest service expected of a world-class butler service. 
•    Ensures that each Butler under his/her supervision reports to their assignment on time and properly groomed and dressed - clean uniform and proper shoes, name tag, and any other uniform-related items.
 •  Ensures that during embarkation all Butlers go to the guest suites assigned to them, introduce themselves and explain the services they will be offering during the voyage. 
•   Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively and reports all complaints for following up.
 •   Active participation in onboard training programs.
 •   Responsible for the management, update and communication of the rotation plan for crew members in collaboration with the hotel director and assistant purser.
 •   Communicates consistently with all onboard services on guest requests and issues and issues a daily report to the hotel director.
 •   Conducts staff’ orientation and mid/end contract performance evaluations and makes recommendations for promotion. Introduces new crew members to their working areas and to the rules and regulations on board. 

Education/Experience/Qualifications:

 •   Languages: Fluent English and French, and one additional international languages prefered (French, Spanish, Mandarin, German) 
•   Education: High school degree or related. Formal training in an established Europe-based Butler school mandatory 
•   Previous professional experience: 2 – 3 years in a similar capacity in a luxury environment • Shipboard experience: Not required but preferred 
•   Valid STCW certificates