Senior Loan Servicing Representative

About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Representatives as part of Commercial Banking Operations. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Support performance of less experienced Loan Servicing staff and overall effectiveness of team

• Provide lending support service in operations, documentation, and customer service to Credit teams

• Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area

• Perform administrative, transactional, operational, or customer support tasks

• Resolve complex client problems and inquiries

• Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations

• Provide subject matter expertise and interpretation of procedures to less experienced staff

• Use independent judgment to review and file claims while ensuring compliance with all federal, state, client and company policies, procedures, and regulations

• Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan related servicing activities, as well as internal or external customers

• Participate in regional or team meetings, and provide guidance and training to less experienced individuals

Required Qualifications:

• 4+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with Loan IQ and/or AFS (Account Financial System)

• Basic knowledge and understanding of collateral documentation, perfection, and business entities

• Ability to work effectively in a team environment

• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions

• Intermediate Microsoft Office skills

• Excellent verbal, written, and interpersonal communication skills

• Sound attention to detail and accuracy skills

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Ability to work in a fast-paced deadline driven environment

• Ability to work independently, proactively, and creatively while exercising sound judgement

• Effective organizational, multi-tasking, and prioritizing skills

Job Expectations:

• This position is not eligible for Visa sponsorship

• Candidate must be based out of posted location

• This position offers a hybrid work schedule

• Relocation assistance is not available for this position

• Ability to work additional hours as needed

Posting End Date: 

12 Jun 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.