Senior Product Manager - Shippo App

Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.

Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

How we’ll deliver success:

As the Senior Product Manager, Shippo App, you will own and execute against a product strategy that delivers on this promise. Shippo App is the user-facing web experience that merchants use to fulfill their ecommerce orders, gain access to postage rates, and ship their parcels to end-customers. You will focus on the flows our merchants use to prepare orders for shipment, from intelligent order routing to efficient fulfillment strategies and workflows that are flexible enough to meet changing needs. You will support and set strategy for the value-added services that empower merchants and help Shippo meet its aggressive goals, by launching and positioning exciting new features that drive meaningful merchant value and growth for Shippo.

We are looking for a strategic problem-solver whose analytical skills and user-focused approach will make all the difference in delivering intuitive, powerful products and features. This role is highly collaborative in nature and the successful candidate will work closely with key partners and stakeholders across the company to connect the dots between customer needs and company success. If you love moving fast, driving impact, and solving tough problems, we’d like to meet you!

Shipping & handling responsibilities:

• Develop and own the roadmap for Shippo’s value-added services like Shipping Insurance and Shippo Pro (our subscription offering). Translate business goals and customer needs into a shared product vision and strategy.
• Lead product discovery, partnering with a cross-functional team of designers, engineers and key stakeholders to understand customer needs and discover product opportunities.
• Translate product strategy into detailed requirements, user stories, and prototypes, and then partner with design & engineering to iterate until you’ve gotten it right.
• Define key qualitative and quantitative metrics and use them to identify and prioritize opportunities and measure success.
• Own and be accountable to the end-to-end success of your product or product area from strategy through execution.
• Build alignment across stakeholder groups by clearly and accurately communicating throughout the product development process.

Requirements

Do you tick the boxes?

• 5+ years as a Product Manager, including 2+ years managing SaaS products
• Ability to think strategically, translate business needs into Product needs, prioritize ruthlessly and execute methodically.
• Comfortable generating and using data to support decision making and to know when you have succeeded and when you haven’t.
• Passionate and curious, always seeking a deeper understanding of end-user problems as well as competitive and market trends in the industry.
• Master of communication, written & verbal - comfortable communicating trade-offs to a diverse group of people, at all levels of the organization.
• You're flexible, can deal with change, and ambiguity doesn’t faze you.
• Experience at a start-up or small/mid-sized company is a plus
• Experience with e-commerce and SaaS is preferred
• Experience with fulfilment & shipping is a huge plus

Benefits

What's in the Shippo package?

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible work hours
• Two week-long company wide shutdowns during summer and winter
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team meetups through our Shippos everywhere program that includes regular team and company off-sites throughou