Sr. Manager, Executive Communications

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About this role: The Senior Manager of Executive Communications will help lead the creation and execution of a compelling integrated communications strategy for ServiceNow’s engineering org, the innovators behind ServiceNow’s platform for digital transformation. In this role, the ideal candidate will serve as a strategic comms partner to ServiceNow’s Chief Technology Officer and help drive their thought leadership narrative across internal and external channels. They will advise on messaging and communication strategies with the goal of driving employee engagement, amplifying our unique engineering talent brand, and ServiceNow’s unique value proposition. We're looking for an amazing writer and storyteller, cross-platform communicator – a true strategic business partner who understands how to translate business priorities into engaging, inspiring content and experiences!

What you will do:

• Develop and execute a thoughtful, innovative, and engaging integrated communications strategy to support our engineering org priorities and business outcomes.
• Build confidence, advocacy, and community among ServiceNow employees and customers by demonstrating our platform for digital business value proposition and innovation prowess.
• Position the head of ServiceNow’s engineering org as a business transformation leader via internal and external communication channels - blog, social, speaking opportunities, etc.
• Support the leader’s ongoing communication needs and employee engagement initiatives.
• Connect and engage employees through storytelling that highlights and celebrates the engineering team’s culture of purpose-driven innovation.
• Develop and execute comms strategy to support M&As and company’s future or work by partnering closely with cross-functional business partners.
• Leverage listening and evaluation tools, best practices, analyze insights, and iterate plans and messaging accordingly.

Qualifications

What you will bring:

• Bachelor’s degree in English, Journalism, Communications, or related field.
• 10 - 15 years of proven success guiding strategy and execution of global integrated comms and thought leadership campaigns.
• Confidence in counseling senior org leaders on comms strategy, messaging, and engagement.
• Ability to translate business and product strategies into compelling narratives that resonate and activate.
• Passion for writing, editing, and storytelling and visualizing across multiple communication channels.
• Curiosity about ServiceNow’s platform and innovations and their impact on the world of work.
• Experience project managing and driving cross-functional alignment on shared outcomes with a highly distributed team.
• Ability to independently prioritize shifting workloads.
• Energy, resourcefulness, and self-motivation with a healthy splash of humor.

Lastly, whom you’ll work with:

We are a team of amazing communicators whom executives, regional and functional leaders and global business partners seek out to help them execute their business priorities. We are passionate employee advocates, and that drives everything we t