Senior Program Manager, People Team

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

• Available nationwide in every U.S. county
• 80 million projects started on Thumbtack
• 10 million 5-star reviews and counting
• Pros earn billions on our platform
• 1000+ employees 
• $3.2 billion valuation (June, 2021) 

About the People Team

The People Team’s vision is to power the success of the business through the success of our people. We strive to build a top place to work through our values-driven culture and virtual-first working model, to enable Thubmtack’s success with our high-impact team and to prepare for the future by building scalable infrastructure. Join us to be part of an impact-oriented team that believes in the power of its people and actively fosters an environment where you can learn and grow, while building the future. 

About the Role

As the Senior Program Manager, reporting directly to the Chief People Officer, you will be the operating drumbeat of the team to ensure that we achieve our vision and goals, while building a values-driven team culture. You will orchestrate critical operating rhythms, drive strategic initiatives, enable leadership team effectiveness and cross-functional collaboration and facilitate department-wide visibility, cohesion, and engagement. Through your operational prowess, strategic insights, grit, comfort with ambiguity and EQ, you will play a crucial role in driving execution, while strategically positioning the People Team for long term success.

Responsibilities

• Operating Rhythms: Design and manage all operating processes for the People Team, including long-term strategy, annual planning and goal setting, and execution management to ensure we develop and achieve the right strategy and goals.
• Strategic Partnership and Projects: Directly support the Chief People Officer to help define long term strategy that will enable the People Team to maximize its impact on the business. Lead cross-functional strategic projects and initiatives by developing a vision and project plan, coordinating stakeholders and workstreams, and effectively managing change.
• Leadership Forums: Manage all People Team leadership forums (e.g. staff meetings, extended leadership team meetings, offsites), to ensure leaders are focused on the most strategic issues and using their time together effectively by setting agendas, coordinating guests, and tracking follow ups.
• Cross-functional Coordination: Serve as the connective tissue within the People department and across the organization, building relationships and identifying cross-functional interdependencies to enhance impact, while driving operational improvements and strategic alignment.
• Team Engagement: Coordinate and champion activities that foster a sense of team cohesion and connection to facilitate strong relationships and more effective collaboration.
• Communications & Knowledge Management: Prepare strategic communication (e.g. Town Hall decks, strategy docs, Board slides, Team-wide emails, etc) and manage internal knowledge management (e.g. intranet) to enhance team-wide visibility, transparency, alignment, and cohesion.

What you'll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• Operational Prowess: Deep program management skill set with a proven track record of effectively designing and leading complex processes, ability to keep the trains running on time, extreme ownership mindset, attention to detail and eye towards simplicity and efficiency. 
• Communication: Strong presentation