Senior Solutions Consultant - SaaS Pre-Sales Germany

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Job Description 

Sprinklr is looking for an experienced Pre-Sales Solutions Consultant to partner with our Sales team for Central Europe. Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to create compelling solutions for customers.  

Role: 

As a Senior Solutions Consultant, you are more than a Pre-Sales expert — you're a trusted advisor, a storyteller, and a strategist. You will partner closely with Sales and cross-functional teams to understand our customers’ world and map their vision to Sprinklr’s capabilities. From discovery to demo, from pitch to pilot, you are the technical and business bridge that turns potential into partnerships. 

You’ll thrive in this role if you are hungry to grow, curious to explore, and excited to co-create within a high-performing team. 

 
Who You Are and What Makes You Qualified 
You thrive in cross-functional environments and are energized by engaging with enterprise customers to design impactful solutions that deliver measurable business outcomes. 

In this role, you will: 

• Serve as a key member of the account team, working closely with Sales and internal stakeholders across functions to deliver value to our enterprise clients 

• Lead and participate in client meetings to conduct in-depth discovery, uncovering current challenges, future objectives, and desired business outcomes 

• Leverage your creativity and business acumen to build compelling presentations, solution narratives, and sales collateral that clearly articulate Sprinklr’s value proposition 

• Deliver high-impact platform demonstrations — both virtually and in person — that are tailored to each customer’s goals and requirements 

• Actively support the Sales team in the creation of RFX responses and the execution of pilots and proof-of-concept engagements 

• Maintain deep product knowledge through ongoing training and up-to-date certifications, staying current with the Sprinklr platform and evolving customer needs 

• Provide strategic input to internal teams by translating customer insights into actionable feedback for Product and Marketing 

What You Bring: 

• 3–5 years of experience in a Pre-Sales or Solutions Consulting role within a SaaS company, ideally in the CCaaS (Contact Centre as a Service) space 

• Solid understanding of key technologies and capabilities, including Omni-Channel Engagement (Voice & Digital), Conversational AI, Workforce Management (WFM), Speech Analytics, Quality Management, Case Management, and CRM 

• A proven track record of success in designing or positioning solutions, and a strong willingness to deepen your expertise across the broader Customer Experience ecosystem — including Social, Marketing, and Research 

• A methodical, detail-oriented approach