Monetization Strategy & Ops Director / Sr. Manager

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Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Description: This role will maximize Salesforce revenue and improve margins as part of the Corporate Strategy team. Our team tackles hard problems that require a transformative approach that will help drive the company’s continued growth. It requires becoming an expert in many functions across different products to allow you to operationalize new programs and optimize existing ones. This role will require balancing operational excellence to ‘get things done’ while having an innovation mindset to change processes to drive further success. The programs are cross-functional, collaborating with teams such as Renewals, Sales Programs, Marketing, Operations, Revenue Operations, Data Analytics, and others.

The nature of this role is to learn and improve with each experience. That means being comfortable with shifting priorities, removing roadblocks, and establishing new processes as we learn. Stakeholder management and excellent communication are key to aligning efforts across the company.


Key Responsibilities:

• Strategy - Consume and analyze data from many inputs, to formulate the right plan to achieve success. Establish the right leading KPIs to know when and how to adjust the plan.
• Operationalize: Develop, implement, and manage processes for effective monetization, manage datasets, ensure data quality, and resolve team inquiries. Ensure smooth operations and address any potential disruptions.
• Optimize: Enhance and scale processes for maximum efficiency and momentum. Balance the short-term objectives and long-term solutions.
• Support Sales & Customer Experience: Craft strategies that empower Sales and Renewal Managers, benefiting customers and aligning with their success.
   

Required Skills:

• 5-7+ years in a highly analytical role and having operational responsibility
• Advanced experience managing complex processes and projects
• Advanced Excel skills
• Relevant degree or equivalent experience, evaluated on core competencies (e.g., leadership roles, military experience, volunteer work)
   

Preferred Skills:

• Effective stakeholder management
• Effective communication with leadership, strong problem-solving, and rapid learning abilities
• Cross-functional team experience
• Thrive in a dynamic, fast-paced environment
• Data-driven mindset and interest in data analysis
• Experience in Sales/Renewals, contracting, SOPs, Deal Desk, and Product Management is a plus

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