Designate Deputy Store Manager - Dublin Area

Purpose   

• Delivery of the retail plan across all areas of the store including commercial, operations, people, visual and customer  

• Drive improved KPI performance and deliver operational efficiency  

• Setting the strategic direction for the store aligned to the retail priorities  

• Ensuring the teams within the store are clear on their part to play and holding all line managers to account  

• Take full accountability for all line management and associated people activity of managers within the store  

• Support the store to trade safely and legally, protecting customers, colleagues and the M&S brand   

• Accountable for the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often   

  

Key Accountabilities   

• Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store  

• Deliver and embed the business transformation plan and change initiatives through the store team  

• Create the right culture, role modelling new digital ways of working and leadership behaviours  

• Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear on the part they play  

• Ensuring the leadership within the store are building the digital capability of their teams to sell through all channels  

• Building a diverse and talented team which supports the growth of the wider Region and business  

• Represents the store voice and takes ownership for action to deliver improvement across the store  

• Uses data and insight to enhance the customer experience, to improve the operation, and drive results  

• Support the delivery of Plan A  

• Regularly reviews individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required  

• Ensuring all line management and people activities are delivered in accordance with company process and policy  

• Ensure there is an active listening strategy in place across the store, so that the colleague voice is heard 

• Deliver operational excellence to maximise product availability, minimise stock and cash loss across the total store  

• Maintain a safe and legal store environment  

• Accountable leader for all elements of VM delivery across all launches, events and campaigns   

  

Key Leadership Capabilities   

• Successfully embeds change for lasting commercial impact and results  

• Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting  

• Holds themselves and their teams accountable for delivering objectives and business targets  

• Proactively seeks input from customers and colleagues to uncover new business opportunities  

• Ensures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changes  

• Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are  

• Uses customer feedback and market trends to guide teams work   

• Helps teams understand information and business messages by actively seeking out opinions and asking questions  

• Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues   

• Seeks the best solution for M&S by proactively collaborating with colleagues from across the business  

  

Technical Skills/ Experience   

• Proven ability to lead a high performing management team to deliver excellent customer service and KPI’s across the store  

• Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems  

• Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit  

• Current working knowledge of all VM principles  

• Good level of digital capability and a comprehensive understanding of systems and ability to exploit them  

• Strong knowledge of th