Sr. Designated Support Engineer, Apache Spark™

<p data-pm-slice="1 1 []">P-1448</p> <h2 data-path-to-node="5">About the Role</h2> <h3 data-path-to-node="5"><sup>Databricks is seeking an experienced Sr. Designated Support Engineer/Premier Support Engineer with a strong technical foundation in Apache Spark and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Sr. Designated Support Engineer/Premier Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience.</sup></h3> <h3><strong>The Impact You Will Have</strong></h3> <ul data-path-to-node="11"> <li> <p data-path-to-node="11,0,0">Manage large strategic accounts to provide a high-touch support experience.</p> </li> <li> <p data-path-to-node="11,1,0">Deep-dive into complex Apache Spark and Data Engineering issues, analyzing Spark UI, thread dumps, and driver/executor logs to resolve critical performance bottlenecks.</p> </li> <li> <p data-path-to-node="11,2,0">Advise strategic customers on Data Engineering best practices, including optimizing ETL/ELT pipelines, data modeling, and leveraging the Databricks Lakehouse architecture (Delta Lake/Iceberg).</p> </li> <li> <p data-path-to-node="11,3,0">Project manage all open support cases to expedite support ticket closure.</p> </li> <li> <p data-path-to-node="11,4,0">Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution.</p> </li> <li> <p data-path-to-node="11,5,0">Directly engage on business-impacting situations and ensure recovery of functionality for the customer.</p> </li> <li> <p data-path-to-node="11,6,0">Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays, and mitigate issues.</p> </li> <li> <p data-path-to-node="11,7,0">Effectively use sound business judgment, risk avoidance, and SME resources to coordinate team efforts to solve problems.</p> </li> <li> <p data-path-to-node="11,8,0">Carry out regular reviews of customer cases to identify trends and proactive optimization opportunities.</p> </li> <li> <p data-path-to-node="11,9,0">Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholders.</p> </li> <li> <p data-path-to-n