Manager, Information Technology

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

 

Studio IT Manager 

Bellevue, WA 

Job Description: 

This role involves delivering innovative information technology services for Firewalk Studios. Under the direction of the IT Director, the Studio IT Manager will lead a team consisting of skills ranging from support specialist through senior level Systems Administrators providing all levels of support and engineering for both workstation and infrastructure support for the studio.  

You and your team will deliver tailored IT solutions that support the development of extraordinary award-winning titles that PlayStation Studios are known for. While your focus is the delivery of studio specific technical solutions, you will work in collaboration with other supporting IT teams within SIE and Sony to coordinate the successful delivery of non-studio specific IT solutions meeting studio needs and expectations.  

We at Studio IT pride ourselves in customer service and fundamental to our success is building and maintaining support relationships with internal business teams, promoting trust, setting expectations, and achieving mastery in customer service.  

Well versed in a wide range of client technologies, you are responsible not only for the implementation, maintenance, and highest level of performance-tuning for client technology, but also for being a champion for strong working relationships directly with the people who apply that technology. You are also highly meticulous to meeting customer needs in a quick and agile manner while also ensuring that solutions provided are delivered as safely and securely as possible.  

The Studio IT manager is responsible for the coordination and management of all IT functions on site to include collaboration with other Studio IT teams and other supporting IT teams within SIE and Sony. The successful candidate will be responsible for developing yearly budget plans in coordination with the Director of IT and for handling spend towards budgetary expectations.  

The ideal candidate must possess strong social skills, a good balance of technical and management experience including a complete understanding of computers and network operations in a creative/development environment. 

 

Essential Duties for IT Manager: 

• Leading the Studio IT team in providing solutions and services in support of title development and delivery of title services.  

• Establish and maintain direct relationships with studio head and department leads as a support partner and contributing member of the studio teams. 

• Provide technical leadership to the studio. Understanding the studios goals and roadmap and partnering with them to identify appropriate and best in class technology to meet those goals. 

• Research new trends and technologies leading to testing and justification for deployment. 

• Identify staffing needs and hiring staff as appropriate.  

• Adapts to changes in the work environment; Handles contending demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. 

• Maintain a high level of customer service by prioritizing issues and communicating appropriately with external and internal customers. 

• Develop cross-team and cross-departmental expertise vital to effectively respond to issues. 

• Perform periodic review and evaluation of all employees, handling performance issues, training requirements, as fundamental for the development of individual resources as a team. 

• Ensure teams maintain a high level of responsiveness, communication, professionalism, and overall technical knowledge and intuition for business. 

• Run, monitor, and report on the services and service levels required to support and deliver an exceptional support experience to customers. 

• Maintain technical leadership and ensure the support staff