Sr. Delivery Manager, Supply Chain Applications - IT

Globally responsible for the overall support, security, maintenance, enhancement, and operation of assigned enterprise applications and systems. Manages a geographically distributed team that collaborates with internal customers on a face-to-face basis and remotely. Provides leadership, project planning, and solution architecture direction to ensure that the assigned applications and systems are robust, extensible, secure, and scalable. In addition to a strong technical knowledge of assigned applications and systems, the Sr. Delivery Manager needs strong analytical, troubleshooting, and design skills. Clearly and effectively communicates with all levels of the business, adapting communication style as appropriate. Relies on experience and judgment to plan and accomplish goals. Operates with moderate supervision and guidance and primarily determines the overall priorities of assigned tasks. 

What You'll Do

• Solicits ideas and opinions to help form specific decisions or plans. Demonstrates that he or she genuinely values others' input and expertise and is willing to learn from others. Positively influences the way the team works together and sets a positive example for others

• Uses a network of contacts throughout the organization to gain knowledge, innovative ideas, and best practices, and an understanding of how Aristocrat and its operations function to create new ways of doing things. Willingly takes calculated risks to implement a new idea. Encourages others to evaluate work processes to determine the need for process improvements. Possesses a high degree of business process best practices and can apply quality management tools/techniques to assess opportunities and identify and implement process improvements. Can independently facilitate a process design workshop

• Proactively and independently facilitates continual process improvement company-wide; seeks opportunities for innovative approaches to process challenges. Establishes and utilizes performance indicators and measurements to proactively seek improvements. Investigates and implements the most cost-effective, simple means of accomplishing goals. Creates a culture around self of continual process and innovation

• Uses brainstorming or creative techniques to generate alternative solutions to achieve win-win outcomes. Listens to all sides of an issue, is open-minded, and recognizes the need for compromise. Quickly gains the trust of others and can be both firm and direct, as well as diplomatic, and takes initiative and measures to avoid crises

• Ensures the team skillset and capabilities support new/upgraded systems and applications. Communicates with all levels of management and staff on the importance of training and doing things the same way throughout the company. 

• Manages team capacity forecast to establish delivery expectations and achieve required SLA for incidents, service requests, and enhancements

• Proactively manages processes to jointly review and prioritize the work request pipeline with business partners

• Provides second and third-level resolution of user problems and concerns associated with assigned IT applications and systems. Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need development, especially regarding future business expansion

• Promptly escalates business-critical problems and concerns to senior IT management. Analyzes root causes and takes action to prevent recurrence and improve IT response. Reviews and scrutinizes third-party software, hardware, and/or service contracts for clear scope definition, accuracy, and cost containment. Has project management skills at a level to manage multiple moderate-to-complex type projects simultaneously ($25K- $500K)

• Understands the financial structure of Aristocrat, considers how actions within areas of responsibility impact the bottom line, develops financial plans and operates within specific targets, demonstrates knowledge of contract management, and reduces costs wherever possible

• Maintains current technical expertise regarding assigned technologies and utilizes state-of-the-art techniques when implementing IT business solutions. Delivers moderate to complex enhancements, deployments, and upgrades; analyzes and escalates the impact of these changes on the existing technology suite. Develops technical design specifications for other IT resources to build or deliver

• Identifies and manages business expectations while applying measurement information to ensure implementations consistently achieve the expected outcomes. Helps others recognize the importance of providing value-added products/services to our customers. Uses complaints and customer feedback to improve operations and planning. Proactively implements measures to mo