Senior Property Manager

Primary Purpose of Position:

Manage and oversee overall property management operations, revenue maximization, expense control, and tenant relations in assigned portfolio or property independently and/or through the management of staff. 

Essential Functions:

Management

• Build, lead and mobilize a team to drive the business strategy and financial performance of the assigned portfolio.
• Create a culture that is highly motivated to operate a best-in-class operation and meet and/or exceed customers’ expectations and the defined goals of the portfolio.
• Lead collaboratively with all functional groups to produce results with strong communication and teamwork.
• Possess strong judgment and business acumen necessary to establish and maintain key internal/external relationships.
• Direct strategy of assigned portfolio, demonstrating creativity with problem-solving and a solution-oriented approach to making recommendations for its future success.
• Develop, coach, and mentor property management team to effectively build the portfolio’s talent pipeline and realize career progression objectives for team members. 
• Organizationally savvy, works well in a matrix organization where teamwork is paramount to success.

Client Relations

• Develop overall client experience and engagement programs with Marketing Team. 
• Build strong and enduring relationships with customer decision makers to retain long term tenancy. 
• Conduct curb-appeal tours with PM Team and conduct back-of-house tours with Engineering Team on a biannual basis. 

Operations

• Accountable for the financial performance of the assigned property or portfolio to meet or exceed NOI goals.
• Provide leadership and direction for assigned portfolio or property including tenant relations, security, life safety, landscaping, parking, operations & maintenance, capital projects, and financial management. 
• Accountable for the development and execution of the annual operating budgets, capex budgets, and the business plan; submitting quarterly accruals, budget reforecasts, providing explanations for variances and any required financial reporting.
• Collaborate and liaise with other departments to drive the overall business strategy for the portfolio, ensuring service levels and operations are maintained.
• Experience and knowledge of revenue-generated initiatives (e.g. parking, retail, telecommunications, service income, amenities spaces, etc.).

General

• Develop and maintain strong business relationships key service providers and the local business community.
• Lead the coordination and execution of various regional portfolio initiatives, projects and strategic planning.
• Responsible for portfolio sustainability and conservation efforts.
• Ensure compliance with BXP Policies and Procedures.
• Accepts responsibility for the health, safety and welfare of all tenants and employees.
• Responsible for BXP Loss Control Program and Emergency Response Planning, crisis management, injury & illness prevention and maintenance of the region's business continuity plan in assigned portfolio.
• Maintain familiarity with all sections of leases related to operating provisions, services/additional services, expenses, tenants use and landlord’s obligations.
• In collaboration with Property Manager:
  • Engage contractors with sufficient technical expertise to service the property in accordance with lease requirements and company standards.
  • Solicit, negotiate and administer service contracts as required. 
  • Participate in the collections process by communicating with tenants and the appropriate regional staff, providing support as required.  Review tenant alteration plans prior to commencement of work and confirm all required documentation is obtained.
  • Regularly tour tenant space construction projects to ensure building systems as well as occupied common areas adjacent to construction area are not negatively impacted.
  • Regularly inspect tenant space, public and mechanical areas and ground areas to ensure property maintenance and cleanliness.
  • Provide additional services to tenants and enhance work order revenue.
• Review and approve all property purchase orders and invoices.
• Provide operational back up to site-wide operations projects/ staff for all areas of the property, including retail and common area.
• Routinely assess staff performance and conduct reviews as appropriate. 
• Communicate to retailers, office tenants and community via comprehension of marketing program and/or duties of the public relations firms.
• Provide feedback to