Inside Sales Representative / Customer Service

Established for over 50 years, Yamazen Inc. is a leading importer and distributor of quality CNC manufacturing solutions, including machine tools, automation/robotics, injection molding machines, metalworking products, repair parts and service. Headquartered in Elk Grove Village, IL with regional technical centers across the US, we service manufacturers in the automotive, aerospace, construction equipment, medical, and I.T. industries.

Opportunity:

Essential Duties and Responsibilities include:

• Communicates with customers by email, phone or in person. Receives requests for quotes and orders.
• Research products and services requested, including specification of product, sourcing vendor and availability of product.
• Resolves complaints concerning billing, services and product rendered; referring complaints requiring others assistance to designated departments for investigation.
• Makes outbound lead follow up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
• Handles inbound sales lead calls to convert calls into quotes/sales.
• Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
• Builds and maintains customers relationships. Investigates and resolves customer problems, such as deliveries.
• Works with outside sales representatives to fulfill customer requests in a timely manner. Pass information between outside sales representatives, customers, and vendors timely and accurately.

Skills and Qualifications:

• Associate degree (A.A.) preferred
• 1-3 years of related experience and/or training preferred
• Experience selling into the target markets would be a plus
• Mechanical aptitude with the ability to read and interpret documents such as requests for quotes, purchase orders, technical drawings, safety rules, operating and maintenance instructions, and procedure manuals is a plus
• Ability to manage multiple requests / projects simultaneously.
• Knowledge of Word Processing software, Microsoft office, Excel, Outlook and Enterprise Resource software

Compensation and Benefits:

Range: $23.08-$25.48

In return for quality results, Yamazen Inc. provides a competitive compensation package including salary and semi-annual bonus opportunities. Employee benefits include company paid medical, dental, vision, short- & long-term disability and life insurance within the first 60 days, 401K with company match, and more!

Time off:  Vacation / Personal sick days / Company paid holidays

Misc:  Flexible work hours, Bi-weekly catered lunches, New car discount program, Employee Assistance Program.

No phone calls please.

Yamazen is an equal opportunity employment company. All applicants are considered regardless of age, race, sex, color, national origin, religion, marital or veteran status, sexual orientation or any other protected status.