Product Manager, Technical - Solution Design

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Product Manager, Technical - Solution Design is responsible for building, maintaining, and enhancing scalable, cloud-based platform software solutions that drive real business value. This position supports Tier 1 and Tier 2 solutions, managing fraud, credit, and collections strategy decision engine configurations for both new and existing customers, as well as the supporting technology capabilities and infrastructure that support that product in an Agile driven environment. This is a hands-on role for someone who enjoys solving complex problems, delivering high-quality code, and working collaboratively across teams.

The Product Manager, Technical is responsible for building, maintaining, and enhancing scalable, cloud-based platform software solutions that drive real business value. This position supports Tier 1 and Tier 2 solutions, managing fraud, credit, and collections strategy decision engine configurations for both new and existing customers, as well as the supporting technology capabilities and infrastructure in an Agile-driven environment.

This role emphasizes end-to-end solution design, integration architecture, and platform modernization, including support for AI-driven decisioning and process automation initiatives. This is a hands-on technical role for someone who enjoys solving complex problems, delivering high-quality solutions, and working collaboratively across teams.

Responsibilities:

• Technical Design & Development
  • Design, build, and configure robust, scalable software solutions aligned to enterprise architecture standards.
  • Develop and maintain high-performance solutions that integrate with modern cloud platforms and enterprise systems.
  • Apply sound software engineering principles and design patterns to create maintainable and extensible platforms.
  • Support configuration and optimization of decision engines and related automation workflows.
  • Build intuitive, browser-based user interfaces and backend services.
• Quality Assurance & Support
  • Participate in code and configuration reviews to ensure adherence to quality and architectural standards.
  • Write and maintain technical documentation, architecture diagrams, and detailed implementation estimates.
  • Troubleshoot and resolve issues in development, staging, and production environments.
  • Support releases across multiple environments using established deployment practices.
• Process & Continuous Improvement
  • Follow established software configuration methodologies, coding standards, and architectural guardrails.
  • Contribute to the evolution of engineering and solution design processes and tools.
  • Regularly assess and improve existing code and systems for performance, scalability, automation, and maintainability.
  • Support Continuous Integration/Continuous Delivery efforts and advocate for automation where possible.
• Collaboration & Communication
  • Collaborate with Business Analysts, Enterprise IT, Fraud/Credit Strategy, Data teams, Project Managers, QA, and Vendor partners to deliver features and enhancements.
  • Analyze and clarify functional and technical requirements and translate them into solution designs and user stories.
  • Communicate project updates, blockers, architectural risks, and solutions effectively to stakeholders.
  • Contribute technical input to vendor evaluations and support RFI/RFP processes where applicable.
  • Mentor team members and share knowledge of best practices and emerging technologies.

Education and Work Experience:

• Bachelor's Degree Computer Science, Engineering, IT (Required)
• Software Development - 5+ years experience in hands on technical role writing production code, solution engineering, or technical architecture in large scale company/ application/product environment. (Required)
• Product Management - 5+ years of relevant Product Management experience in an Agile software product development environment. (Required)

Knowledge, Skills and Abilities:

• Agile Methodologies - Proven success in delivering software with Agile Scrum methodologies and other commonly used tools. (Required)
• Technical Writing - Strong requirements elicitation, and proven writing skills includ