Director, Client Solutions & Campaign Planning

Description

Company Overview:

Since 2006, BN, an Augeo company, has been a leader in social media technology and services. BN’s mission has been to provide cutting-edge social advertising solutions that allow brands to maximize their digital footprint and drive ROAS. We partner with all social platforms including Meta, TikTok, X, Snapchat, and Pinterest, and create technologies that sit on top of their buying platforms and allow for unique targeting and optimizations that drive performance and deliver meaningful results. More than 1,500 businesses have trusted BN to solve their newest and toughest challenges. BN has offices in Boston, Bentonville, Hyderabad, Rochester, and Sydney in addition to Augeo’s offices across the country. Augeo acquired BN on February 14th, 2023.

Description:

As the Director of Client Solutions & Campaign Planning, you will play a pivotal role in leading client relationships as an account director, utilizing our Brand Advocate solution to deliver unparalleled value and results. Additionally, you will oversee a pod of shared resources responsible for campaign planning and creative development. This role requires a strategic thinker with exceptional leadership skills, a deep understanding of social media, and a passion for delivering best-in-class client experiences.

The Director, Client Solutions & Campaign Planning reports to the VP, Client Solutions while supervising and providing guidance on day-to-day tasks to junior team members. 

Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for key enterprise clients, fostering strong relationships, understanding their unique business objectives, and developing strategies to achieve them.
• Act as an account director, guiding clients through the implementation and optimization of our Brand Advocate solution to maximize ROI and drive business growth.
• Collaborate closely with internal and external teams to ensure the seamless execution of client campaigns and initiatives.

Strategic Campaign Planning:

• Lead the development of strategic campaign plans tailored to each client's goals, leveraging data-driven insights and industry best practices.
• Closely partner with media services to develop paid activation strategies
• Drive innovation and creativity in campaign strategy, continuously seeking new opportunities to enhance client performance and differentiate our offerings.
• Oversee the creation of comprehensive campaign proposals and presentations, ensuring alignment with client expectations and objectives.

Team Leadership and Development:

• Manage and mentor a pod of shared resources responsible for campaign planning and creative development., fostering a culture of collaboration, excellence, and accountability.
• Provide guidance and support to team members, helping them grow their skills and achieve their professional goals.
• Drive operational efficiency and effectiveness within the team, optimizing processes and workflows to deliver exceptional results for our clients.

Performance Analysis and Optimization:

• Monitor campaign performance metrics and KPIs, proactively identifying areas for improvement and optimization.
• Collaborate with internal stakeholders to implement strategic adjustments and enhancements, ensuring ongoing campaign success and client satisfaction.
• Prepare wrap-up reports and leverage our data analytics software for client presentations, demonstrating the impact of our solutions and informing future strategic decisions.

Requirements

• 8+ years of experience in social media, digital advertising, and brand marketing, with a focus on client management and campaign planning.
• Strong strategic thinking and problem-solving abilities, with a data-driven approach to decision-making.
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and persuasively.
• Leadership experience, with a demonstrated ability to inspire and motivate teams to achieve their full potential.
• Effectively prioritizes and organizes work, assessing priority levels, delegating tasks, and meeting deadlines. 
• Proficiency in digital advertising platforms and tools, with a deep understanding of industry trends and best practices.
• Proven ability to build strong collaborative partnerships with external stakeholders.

Why Join BN?

We believe in supporting our team for long-term growth and success and offer a diverse culture with generous benefits including:

• Competitive Compensation Packages
• Generous Paid Vacation, Holidays, Half Day Fridays, and Mental Heath Days