Sr. Manager, Fraud Strategy

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The Sr. Manager Fraud Strategy will report to the Sr. Director of US Fraud Management and is responsible for the management of fraud risk policies and strategies within the US Region. The incumbent will identify fraud risk exposures, develop and implement fraud risk mitigation strategies to minimize fraud losses for the bank, and ensure the customer experience with fraud management is strong. The role includes working with a team of fraud experts dedicated to crafting strategies to mitigate CIBCs fraud exposure and to supporting a strong understanding of CIBC’s fraud experience.

In this role, the candidate will support and engage with line of business partners on client fraud issues, fraud education/ fraud risk and mitigation subject matter expertise to Line of business projects. The candidate will also be responsible for assessing fraud trends , developing mitigation plans and the development of plans to close Fraud Capability Assessment Gaps and meet US EXCO commitments.

In addition the candidate will collaborate with the Enterprise Fraud function and LoBs within CIBC’s US Region to maintain a current understanding of the risks associated with products/services, develop/execute a strategic roadmap to manage fraud risks. Key to the success in the role will be ongoing measurement of the effectiveness and the ability to adjust fraud strategy over time as required to proactively address the changing risk environment.

Key Accountabilities

• Operations and Risk Management - Identify both fraud risk exposures and fraud-related client impacts proactively through data analysis and operational observation such that fraud rules, policies and procedures can be optimized to limit fraud risk and optimize client experience.
• Support fraud strategy policy development to mitigate fraud risk and optimize the client’s experience.
• Evaluate the prevention potential of new technologies and / or process changes for purpose of mitigating fraud and optimizing client experience.
• Relationship Management - Consult with internal partner groups including line of business, Corporate Security and Fusion  to identify emerging issues and potential fraud exposures. Liase with and attend fraud risk forums to identify emerging trends, new technologies and industry best practices. Maintain contact with external organizations and vendors / suppliers; external organization such as payment associations for purposes of shared reporting and benchmarking, external vendors for purposes of evaluating new fraud prevention technologies.
• Participate and collaborate in the creation of a culture that promotes analytics-driven decisions backed by investigation and collaboration around risk data
• Develop client and employee facing fraud awareness initiatives in collaboration with other functional areas (e.g. 2LOD, lines of business)
• Responsibl