Partner Success Manager

The Partner Success Manager will drive customer success outcomes enabled by Oracle cloud as implemented by Oracle Systems Integrator Partners. The Partner Success Manager [PSM] will collaborate with regional leaders in Oracle to investigate, analyze, supervise, lead, and provide quality control oversight of Oracle Systems Integrator Partner delivery to customers.

This is a post-sales role, guiding and improving the partner in their post-sale implementation of Oracle products.  Software implementation experience IS required.  

We are looking for a Partner Success Manager to join our Customer Success Services partner organization. We would love to have you join us! 

As the PSM for the India-based Systems Implementer (SI), you will develop and maintain a long-term partnership with them to ensure they can successfully implement Oracle products for shared customers.  You will collaborate with regional leaders in Oracle to investigate, analyze, supervise, lead, and provide quality control oversight of Oracle Systems Integrator Partner delivery to customers. You will become familiar with partner go-to-market and service-delivery strategies that are across all of Oracle’s cloud and tech offerings (cloud services, GBUs, business processes and enterprise infrastructure). While the job includes components of traditional PMO responsibilities, most of the work is a direct focus on building the quality of our partners’ customer deliveries of Oracle products. 

Note:  This is NOT a sales job.  This is a post-sales role, guiding and improving the partner in their post-sale implementation of Oracle products.  Software implementation experience IS required.  

 

Responsibilities

Experience in consulting services roles preferably in software/cloud services and delivery. Ideally, you are a leader, creator, builder, analyzer, optimizer – someone who instinctively analyzes strategy and software implementation standard methodologies to resolve how to make them better.

Engage in business development strategies and programs in support of Oracle's Customer Success Goals.

Conversant in Oracle technology and product strategies.

Ability to resolve strategy and tactical plans that deliver tangible results. Strong written, verbal, and interpersonal skills.

Preferred Skills and Experience:

• 7-10+ years of implementation/partner management experience in the technology industry, preferably software industry. Experience should include relationship management.
• BA/BS degree or equivalent, advanced degree ideal
• Software Implementation & strategy: Will identify and drive the right opportunities for Oracle to innovate, transform, and differentiate. Able to make difficult tradeoff decisions
• Excellent communication and cross-functional teamwork skills. Able to handle complicated meetings with internal and external senior executives
• Hands on – not just a leader/talker but also wants to roll up their sleeves to get the job done
• Technical proficiency and business sense
• Leadership skills
• Entrepreneurial spirit
• Creative problem solver able to craft compelling solutions with Oracle’s partners
• A highly collaborative leader who can navigate different personalities, work well in teams, and construct win-win scenarios
• A strong focus on ownership and execution. An executive with the appropriate level of drive and “toughness” to effectively lead in a fast-paced environment, ensuring results and deadlines are achieved
• A strong balance of strategic and tactical skills, with a high level of intellectual, agility and capacity for original thought
• An enthusiastic, high-energy and motivating leader who is passionate and can encourage and galvanize an organization
• Focuses on actions and outcomes; driven to overachieve
• An outstanding communicator who can write, present, and effectively adjust messages to meet individual audiences and organizations. Notably, strong client oral communication skills (present proposals to clients in a compelling way)
• Previous experience and understanding of Systems Integrators preferred
• Travel 25%

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Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: