At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Senior Lead Product Manager is the champion responsible for evaluating and determining the product(s) and/or features to be built and delivered to our customers.  The role will build, align, and motivate a cross functional team to develop a common understanding of the customers’ pain points and the passion to solve issues and develop innovative solutions that delight customers. The role may lead multiple products.

Essential Functions

• Visionary and Strategist: Builds the right cross-functional team to obtain a common understanding of customer pain points, empathy and excitement for solving customer issues and driving product revenue.  Articulates product strategy and vision across the enterprise across multiple products.

• Customer Passion and Advocacy: Brings the customer viewpoint to the product design process with a demonstrated competency to actively listen to customer feedback across all touchpoints and channels; to routinely leverage this feedback into insights; and to build products and services that delight and inspire. 

• Creative Problem Solver: Works closely with marketing, research, analytics, design and development partners, uses technical savvy and customer insights to develop real world solutions working in a highly collaborative environment. Uses insights about the market and industry to drive development of value-added solutions for customers.

• Commitment to Risk Management: Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations.

• Technical Understanding:  Able and adept at working directly with the technologists to deliver market solutions. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely

Area of Specialty: Zelle Commerce

• Define and execute the product strategy for Zelle as a payment method in eCommerce, delivering differentiated experiences for merchants, financial institutions, and consumers.

• Partner with merchants, financial institutions, payment service providers (PSPs), gateways, and strategic advisors to shape product direction and validate market opportunities.

• Lead product discovery by translating customer insights, market trends, and competitive intelligence into innovative payment experiences and product requirements.

• Define merchant and consumer payment experiences that optimize conversion, trust, operational efficiency, and customer satisfaction across digital commerce channels.

• Collaborate with Engineering, Design, Risk, Fraud, Legal, Compliance, Marketing, and Operations to deliver scalable, secure, and customer-centric commerce payment solutions.

• Leverage deep expertise in payment authorization, clearing, settlement, reconciliation, disputes, and merchant operations to design solutions that integrate seamlessly into modern commerce ecosystems.

• Own the end-to-end product lifecycle from concept and business case through requirements, pilot execution, commercialization, and General Availability.

• Define success metrics and monitor product performance, including merchant adoption, transaction conversion, payment success rates, operational efficiency, customer satisfaction, and business growth.

Minimum Qualifications

• Typically 9+ years of product management experience in payments, fintech, commerce, or related industries.

• Proven experience taking products from idea to launch.

• Deep understanding of payment processing, including: authorization, clearing and settlement, dispute and chargeback management, and merchant and consumer payment experiences

• Strong customer discovery, product strategy, and roadmap development skills.

• Experience influencing and leading cross-functional teams without dir