Customer Service Associate (Onsite) - Diablo/Freud Tools

Company Description

CHANGING THE MARKET FOREVER

At Diablo/Freud Tools, we know that every career matters which is why you should conduct yours on a grand scale. As the industry-leading manufacturer of premium cutting tools and power tool accessories, we offer premium solutions through our two main divisions: Freud Tools (www.freudtools.com)  for the woodworker and operator and Diablo Tools (www.diablotools.com). for the professional construction, remodeler, and tradesman.

Diablo/Freud Tools is the only manufacturer of woodworking tools in the world that produces its own MicroGrain Carbide with titanium, called TiCo™, a high-density combination of titanium and cobalt. By producing their own carbide, Diablo/Freud Tools has the unique ability to formulate each tool for each specific application, thereby maximizing the cutting life and performance of the tool. Diablo/Freud Tool’s full line of high-quality of wood, metal and concrete cutting tools and power tool accessories includes saw blades, router bits, shaper cutters, hammer drill bits, sandpaper, hole saws, reciprocating blades and much more.

Diablo/Freud Tools is headquartered in High Point, NC and is the home of our North American Distribution Center as well as most corporate functions. Sales and marketing are headquartered in Atlanta, GA.

Diablo/Freud Tools is looking for an extroverted, initiative-taking, and driven individual with 3-5 years of Customer Service experience with a competitive fire to fill our Customer Service Sales Role. The desire to learn, develop, and establish a long-term career is critical. Basic knowledge of construction products and power tools is helpful; however, we provide a world class, hands-on training for all candidates regardless of previous experience. We offer a tremendous career track in sales and marketing focused on growth for our employees.

Diablo/Freud Tools is a division of the Robert Bosch Tool Corporation and is guided by the principles of founder Robert Bosch. We are an integral part of a multinational engineering and electronics organization and the largest privately held employer in the world. We offer a setting where social and environmental responsibility are part of our corporate DNA. Always mindful of our impact on the future, we are committed to sustainability, paying it forward, giving back, and lifelong learning. These are but a few of the reasons why our parent company has more than 400,000 associates and a legacy of success spanning 135+ years.

• This is your chance to Go big. Go bold. And use your skills to drive success on a massive scale, with Diablo/Freud Tools:*

GO DIABLO/FREUD TOOLS, AND EXPERIENCE BIG REWARDS.

Diablo/Freud Tools offers the competitive compensation, career-development resources, and benefits you would expect of a world leader, including health, medical, and financial plans; work/life balance; and flexible work options.

Equal Opportunity Employer

With more than 400,000 associates in a variety of locations, including 60 countries worldwide, diversity and inclusion (D&I) is a lived experience at Robert Bosch Tool Corporation.

Job Description

Maintain and develop a multi-state territory for growth and service activities in a fast-pace, multi-task, solution-focus inside environment. Review of day-to-day orders for efficient & accurate processing. Provide high-level customer service for existing customers, new prospects, outsides sales, end-users, and sales managers to achieve greater customer satisfaction and solutions. Continued development of skills to support sales & service initiatives, company growth objectives, compliance, and cultural values.

• Review responsible orders for efficient and accurate processing working directly with customers, reps, operations, and accounting to correct errors or issues ensuring same day order processing. 
• Provide customer service via phone, email, and portal to cover inbound and outbound calls assisting customers, prospects, reps, end-users, and all incoming inquiries with high-level service using all available resources to provide solutions that satisfy.
• Focus on all Customer Service Department initiatives such as upselling orders, pre-selling new programs, new product placements, aligning dealers with the Freud portal. 
• Process and/or assist with all customer claim requests for efficient processing (shortages, overages, RGA’s, buybacks, program credits, advertising Coop, etc.).
• Support all departmental mitigating control tracking and reviews by providing supporting documents or approvals for processing to assure Customer Service Department is