Customer Marketing PR and Communications Senior Lead

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Job Category

Marketing & Communications

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Description:

We’re looking for a strategic and collaborative Senior Lead, Customer Marketing – PR & Communications to drive the development and execution of high-impact brand storytelling across earned and owned media channels. This role will support Customer Marketing and the broader Global Brand Marketing team and will play a critical part in shaping Salesforce’s global brand reputation and narrative, working at the intersection of communications, marketing, media, and executive visibility.

As a key member of the Global Brand Marketing team, this leader will partner closely with stakeholders across brand marketing, corporate communications, product marketing, PR, social media, and executive communications to deliver integrated campaigns that elevate our brand, spotlight customer success, and showcase the global impact of our platform and values.

Responsibilities:

• Lead Customer Marketing PR & Communications Strategy:
  Develop and execute integrated PR and brand communications strategies that amplify Salesforce’s core messages, corporate narrative, and brand platform globally.

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• Own Campaign Communications:
  Partner cross-functionally to create, manage, and execute brand-level campaigns and moment-based storytelling (e.g., Dreamforce, earnings, product launches, CSR initiatives), ensuring cohesive messaging across media channels.
   

• Drive Customer Story Visibility:
  Collaborate with the executive comms team to support the promotion of customer stories.
   

• Customer Storytelling:
  Identify and elevate high-impact customer success stories that align with strategic business priorities, tailoring narratives for press, keynote moments, and digital content.
   

• Internal Collaboration:
  Work cross-functionally with global brand marketing, corporate PR, product marketing, analyst relations, social media, creative, and content teams to ensure consistency and alignment across channels.
   

• Performance & Reporting:
  Track and measure the impact of PR campaigns, using data-driven insights to optimize future initiatives and report out to key stakeholders.

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Job Requirements:

• 10+ years of experience in PR, communications, or brand marketing, ideally with global scope in a tech, SaaS, or agency environment.

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• Strong strategic thinking and storytelling capabilities with a proven ability to translate complex concepts into compelling narratives.

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• Experience working with or leading global teams, and navigating cross-functional stakeholder dynamics.

• Deep understanding of media landscape, including digital, social, and traditional outlets.

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• Demonstrated ability to manage multiple high-impact projects simultaneously.

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• Strong written and verbal communication skills; experience drafting executive-ready content.

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• A passion for innovation, customer success, and using business as a platform for change.

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• Experience supporting or coordinating with C-level executives a plus.

Preferred Skills:

• Experience with the Salesforce products and/or other SaaS and B2B technology platforms

• Experience with working directly with Analyst Relations, Customer Reference Programs and or Product Marketing 

• Proven track record of executive communications