Patient Financial Coordinator - BioPlus Specialty Pharmacy

Anticipated End Date:

2025-06-20

Position Title:

Patient Financial Coordinator - BioPlus Specialty Pharmacy

Job Description:

Be Part of an Extraordinary Team

BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.

Title: Patient Financial Coordinator

Location: 370 Northlake Blvd. Altamonte Springs, FL 32701. Onsite training with opportunity to work hybrid after 90 days.

This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.

Shift: Monday – Friday 11am – 8pm EST.

Will need to work some holidays, based on business need.

Build the Possibilities. Make an Extraordinary Impact.

The Patient Financial Coordinator is responsible for processing and coordinating financial assistance.

How you will make an impact:

Primary duties may include, but are not limited to:

• Takes inbound calls, makes outbound calls, and assists in scheduling the patient orders.
• Understands a patient's financial need and assists with coordinating and enrolling in a Pharmaceutical Manufacturer and/or foundation assistance programs.
• Communicates and collaborates with patients, physicians and payors providing them with the necessary information and supporting financial documents.
• Keeps appropriate parties abreast of the patients' financial request.
• Documents and communicates the patient's medical record and financial assistance information.
• Acts as a liaison between the billing and collection departments to assist in resolving financial assistance matters.
• Stays updated with Federal, State, and contractual regulations regarding copay assistance and manufacturer programs.

Minimum Requirements:

Requires a high school diploma or equivalent and a minimum of 3 years of healthcare experience with verification of financials; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Experience enrolling patients into financial assistance programs preferred.
• Experience working with healthcare grant programs preferred.
• Experience working in any healthcare setting preferred.
• Experience with medical terminology is preferred.
• Experience reading tax 1040 form preferred.
• Experience typing at least 45 WPM preferred.

Job Level:

Non-Management Non-Exempt

Workshift:

Job Family:

MBR > Billing

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

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