People Operations Generalist

The People Operations Generalist plays a crucial role in supporting our workforce throughout the entire employee life-cycle at Checkers & Rally’s. Reporting to the Vice President of Human Resources, this role is responsible for providing comprehensive HR support, ensuring a positive employee experience, and fostering a culture of engagement and development. The People Operations Generalist will collaborate closely with employees across various departments to address employee relations, training, and other HR-related inquiries.

 

Position Accountabilities:

• Employee Life Cycle Management: Support all stages of the employee life cycle, from recruitment and onboarding to development and offboarding, ensuring a seamless experience for employees.
• Employee Relations: Serve as a point of contact for employee questions and concerns, providing guidance on policies, procedures, and conflict resolution. Facilitate discussions to resolve interpersonal issues and foster a positive workplace environment.
• Training and Development: Identify training needs and coordinate employee development initiatives, programs, and workshops that support career growth and enhance skill sets within the organization.
• Performance Management: Assist in the implementation of performance management processes, helping managers set goals, provide feedback, and conduct performance evaluations.
• HR Policies and Compliance: Ensure that HR policies and procedures are adhered to, remaining up-to-date with federal, state, and local employment laws. Assist with policy development and communication across the organization.
• Recruitment Support: Collaborate with hiring managers to create job descriptions, screen candidates, and conduct interviews to identify top talent while supporting diversity and inclusion initiatives.
• Reporting and Analysis: Maintain HR metrics and data, conducting analyses to provide insights and recommendations regarding workforce trends, engagement levels, and training effectiveness.
• Onboarding and Orientation: Coordinate new employee onboarding processes, ensuring that all necessary documentation, training, and resources are provided to facilitate a smooth transition into the organization.
• Employee Engagement: Champion employee engagement initiatives, organizing events and activities that foster team cohesion and promote a positive workplace culture.
• HR Administration: Handle administrative tasks such as maintaining employee records, processing HR transactions, and assisting with payroll and benefits inquiries.
• Field HR Support: Provide support to field teams, visiting locations as needed to address HR concerns, build relationships with team members, and ensure alignment with corporate HR strategies.
• Change Management: Support organizational change initiatives, communicating changes effectively and helping employees navigate transitions.
• Diversity and Inclusion: Promote and support a culture of diversity, equity, and inclusion, ensuring that all HR practices reflect our commitment to building a diverse workforce.

 

Employment Standards:

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems.
• Ability to work effectively in a fast-paced, dynamic environment.