Accounts Receivable Specialist

Description

Senior Housing Options, Inc., a non-profit providing affordable, safe housing and care for seniors and people with disabilities, has a great opportunity for a Accounts Relievable Specialist to join our Home Office. 

If you enjoy caring for others, working for a non-profit, and having a mission that you can believe in, then join our professional team at Senior Housing Options!

Summary/Objective:

The Accounts Receivable Specialist handles all aspects of billing and collection of all monies owed to Senior Housing Options, Inc. and its properties, including specialty Medicaid billing. The Accounts Receivable Specialist also serves as a subject matter expert on accounts receivable and associated processes for the Senior Housing Options, Inc. corporate team, property managers and administrators.

Essential Functions:

· Ensure rent checks are correctly recorded by property managers and administrators to appropriate account in Yardi accounting software.

· Prepare and submit weekly Health First Colorado (Medicaid) claims based on weekly census and resident paperwork, and maintain accurate records of billing and tenant information, utilizing third-party generation and clearing software; investigate and troubleshoot all billing and claim issues

· Review, request and receipt of all monthly HUD payments for subsidized housing, including preparing HUD Assistance Payment (HAP) vouchers for submission and submitting to CHFA through TRACS system monthly

· Prepare and submit monthly Innovage claims based on monthly census

· Perform entry, review and posting of all deposit information in Yardi and Point Click care accounting software

· Perform ongoing review or accounts receivable and prepaid rents; flag and investigate ongoing issues with property managers and administrators

· Ensure property manager and administrator processing of resident move-ins, move-outs, unit transfers and security deposit accounting in Yardi and Point Click Care accounting software; ensure correct refund amounts and documentation are forwarded to Accounts Payable for payment

· Provide total oversight of Personal Needs (PN) accounting handled by Assisted Living Residence administrators. Complete period audits to ensure PN balances are correct. Ensure Administrators are following PN procedures on a monthly basis

· Participate in ongoing trainings as necessary for changes in the billing process for Colorado Health First (Medicaid) and other Accounts Receivable processes

· Serve as a subject matter expert on Accounts Receivable, billing, and resident tracking for property managers and administrators, providing training and support on these topics when needed

· Exercise discretion in handling all private resident information adhering to strict confidentiality 

· Maintain and update files, research, and correct errors in Point Click Care

· Process and correct all security deposits in Point Click care /Yardi

· Create, process and request approval for facility write-offs

· Complete monthly AR audits for each facility

· Other duties as assigned

Work Environment:

· Sitting for long periods, standing and walking intermittently

· Using office equipment such as computer, mouse, keyboard, printer 

· Indoor office environment, temperature controlled

Requirements

Competencies:

· Understanding of discretion needed in handling confidential information

· Commitment to delivering a high level of service to internal customers, anticipating their needs and responding to their inquiries with an empathetic, professional and positive demeanor

· Ability to problem-solve within area of expertise and escalate immediately for assistance when needed for complex issues

· Attention to detail and commitment to immediately correcting errors when they are discovered

· Skilled at communicating clearly both verbally and in writing, including the ability to provide non-technical assistance in a simple, straightforward manner

· Demonstrate sensitivity to the concerns of residents and a commitment to dealing fairly with all

· Exhibit patience and high ethical character even while dealing with difficult situations 

· Willingness and ability to exercise teamwork with SHO Corporate team to successfully carry out the work of the organization in alignment with its values

Education and Experience:

· High school diploma or equivalent required; Associate degree in accounting preferred

· 2 years prior experience in an accounts receivable role

· 1-year prior experience in Health First Colorado/Medicaid billing preferred

· Excellent math skills and intermediate knowledge of Microsoft Excel<