Sr. Data Center Operator - Infrastructure

Key Responsibilities
Data Center Site Portfolio Management:

Independently responsibility for at least one and occasionally multiple Data Centers.
 

Performance Monitoring and Analysis:

• Leads performance trend analyses related to capacity, temperature, availability, cleanliness, and other aspects. Identifies significant patterns, and suggests operational improvements.

• Proactively monitors facility health at all times (power, cooling, security) and develops and implements major enhancements.

• Partners across functions and regions to identify, measure, and improve processes in alignment with industry best practices (e.g., Lean, Six Sigma), lead significant improvement projects, and ensure alignment with strategic objectives.

Data Center Site Portfolio Management:

• Independently responsibility for at least one and occasionally multiple Data Centers.

Performance Monitoring and Analysis:

• Leads performance trend analyses related to capacity, temperature, availability, cleanliness, and other aspects. Identifies significant patterns, and suggests operational improvements.

• Proactively monitors facility health at all times (power, cooling, security) and develops and implements major enhancements.

• Partners across functions and regions to identify, measure, and improve processes in alignment with industry best practices (e.g., Lean, Six Sigma), lead significant improvement projects, and ensure alignment with strategic objectives.

Issue Management and Automation:

• Leads the on-the-ground resources to resolve incidents and performs accurate communication on execution

• Oversees and provides support for escalated complex technical issues.

• Triages and/or escalates issues, and implements advanced automation, scheduling, and monitoring tools to mitigate potential problems effectively.

• Identifies, documents, and validates issues, processes, and solutions, ensuring the data center knowledge base is comprehensive and up-to-date.

• Prepares for, and when needed executes incident or crisis management protocols in alignment with business continuity plans.

• Performs Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements.

Data Center Expansion Support:

• Leads and oversees new region builds and expansion activities, both onsite and remotely.

• Acts as primary liaison with project teams and data center engineering, ensuring all timelines and capacity needs are strategically managed for expansion projects and site builds.

• Collaborates closely with project teams on critical aspects of expansion projects and site builds to deliver high standards.

   

   

Installation and Maintenance:

• Provides oversight for installations, repairs, inventory management, and logistics tasks.

• Directs efforts to replace and upgrade components.

• Advises on high-level purchases or upgrades for data centers and oversees implementation.

• Leads planning and execution of rack deployments, installations, and network physical infrastructure upgrades/changes. 

• Ensures proactive maintenance of the Data Center facility with regard to efficiency and stability (e.g. containment, air flow & pressure, power trains).

Core Responsibilities
Planning & Execution:
Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately-sized project or initiative. Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.