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Systems Administrator II
ProbablyMonstersUnited Statesfull_timeVerifiedPosted 30 Jun 2025
About the role
THE ROLE: The role of Systems Administrator II - is an individual contributor who is responsible for advanced-level management, troubleshooting, and resolving server, infrastructure, and workstation issues. This role supports various business applications, operating systems, and hardware and may also be responsible for the deployment of new infrastructure, cloud services, and development hardware to support our game development teams. WHO YOU ARE:
- You are respectful, trustworthy, and approachable.
- You have a strong sense of mentorship and cooperation with teammates, willing to jump in and help anywhere you are needed.
- Familiar with the complexities of a hybrid cloud environment and supporting services on Windows and Linux.
- Passionate about new technology, automation, and scalability.
- A clear communicator who believes in future-proofing systems with documentation, configuring high availability and understanding how systems can be scaled practically.
- Review, triage, respond, and support requests through an internal Help Desk ticketing system
- Install, modify, or repair server and computer hardware or software, including managing user accounts
- Communicate Help Desk Ticket status to requestors and stakeholders, including providing follow-ups and conducting further investigations as needed
- Manage and prioritize tasks and maintain accurate records of issues in the helpdesk system
- Collaborate with senior IT staff, developers, and other departments to design and implement scalable, secure, and resilient IT infrastructure solutions
- Participate in employee onboarding activities, such as automated deployment of new workstations, setting up user accounts, and helping on a new hire’s first day
- Troubleshoot, isolate, and resolve advanced or escalated technical issues involving software, hardware, networking, and everything in between
- Perform regular system maintenance, updates, and patching, including some after-hours support as needed
- Manage and execute IT projects from the department’s backlog, ensuring timely delivery and documentation
- Contribute to and maintain IT and company documentation, such as Knowledge Base Articles, Confluence pages, and SharePoint sites
- Review, triage, respond, and support requests through an internal Help Desk ticketing system
- Install, modify, or repair server and computer hardware or software, including managing user accounts
- Communicate Help Desk Ticket status to requestors and stakeholders, including providing follow-ups and conducting further investigations as needed
- Manage and prioritize tasks and maintain accurate records of issues in the helpdesk system
- Collaborate with senior IT staff, developers, and other departments to design and implement scalable, secure, and resilient IT infrastructure solutions
- Participate in employee onboarding activities, such as automated deployment of new workstations, setting up user accounts, and helping on a new hire’s first day
- Troubleshoot, isolate, and resolve advanced or escalated technical issues involving software, hardware, networking, and everything in between
- Perform regular system maintenance, updates, and patching, including some after-hours support as needed
- Manage and execute IT projects from the department’s backlog, ensuring timely delivery and documentation
- Contribute to and maintain IT and company documentation, such as Knowledge Base Articles, Confluence pages, and SharePoint sites
- 3-5 years of systems administration experience, with increasing responsibility and exposure to modern systems management tools
- Experience creating, managing, and improving workstation and server deployment processes
- Advanced experience maintaining and updating Windows client and server operating systems
- Experience providing support to remote workers, including familiarity with remote co-working technologies, systems, and hardware
- Advanced knowledge of Linux systems, command-line tools, virtualization and containers
- Advanced experience with PowerShell scripting and task automation
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