Senior Systems Technician

Company

Federal Reserve Bank of Boston

Senior Systems Technician

This job is essential to Bank operations and will be an onsite role.

The Systems Technician position in the LEU Technical Services Unit (TSU) is part of a small team providing routine 24/7 support for the department’s critical security systems and applications. This position is expected to acquire and demonstrate a strong working knowledge of physical security/video surveillance systems and technical skills in areas such as network infrastructure, hardware, and software environments, and should have effective troubleshooting techniques and business analytical skills in all of these areas. As a Senior Systems Technician you are responsible for the maintenance, support, and security of Law Enforcement Unit’s security technology and communications systems. The level of work required is considered advanced and staff will work under minimal supervision.

Principal Accountabilities

• Administer and support physical security systems including but not limited to alarm, access control, and video surveillance systems.
• Troubleshoot and mitigate problems and errors within service level targets
• Conduct root cause analysis of system/application incidents and takes corrective action as appropriate to prevent future occurrence.
• Maintain a close relationship with internal and external service providers which support LEU systems to ensure effective and timely resolution to issues
• Support daily production activities and upgrades to applications or environment.
• Participate in contract reviews to determine requirements for prospective security equipment purchases, maintenance support, and assist with budget guidance and recommendations.
• Physically install, modify, and remove LEU security, surveillance, or communications devices.
• Perform programming, monitoring, and resolving problems on LEU System devices at the direction of the Captain of Administration & Technology Section (ATS) and the Command Center (CC) Lieutenant. 
• Works as part of a team to provide 24/7 LEU Systems support on rotation schedule.
• Works with the Captain of ATS and the CC Lieutenant to identify vulnerabilities and problems involving the implementation of new and existing technology.
• Serves as backup to the Captain of ATS and CC Lieutenant for project functions and LEU technical systems.  Participates in meetings discussing project development, implementation, and maintenance affecting LEU systems and operations.
• Keep current with local IT policy and perform vulnerability management activities.
• Maintains certifications in all new and existing LEU technology systems to effectively maintain & troubleshoot systems in a timely and effective manner.  
• Update technical support documentation and procedures when appropriate. 
• Data Analysis
• Ensures the security and integrity of all systems, equipment, and data, and responds to outages and other issues
• Performs system administration activities for messaging systems, databases, and web applications.
• Implements and enhances processes and technical documentation, creates back-up procedures, test plans, and reports. 
• Create and maintain standard operating procedures for in scope systems and responsibilities. 
• Leads access reviews and ensures reviews are completed timely and thoroughly.
• Manages and implements compliance with both local IT and System policies and standards.      
• Coordinates to plan, design, and schedule the release of all software, hardware, and operating
• system updates
• Collaborates and participates in system audits, and implementing policies, procedures, and technical solutions
• General understanding of IP Subnetting.
• Available to work nights, weekends, and holiday as required.
• Be able to lift 50 pounds, walk distances necessary to traverse the building and grounds, climb several flights of stairs, crawl under desks/consoles, work in network closets, climb ladders, operate equipment (such as lifts), operate power tools, possess and maintain a valid drivers’ license. 

The Federal Reserve Bank of Boston is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.

All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.

The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaust