Deputy Director, Department of Consumer Protection and Business Licensing - Operations Manager I

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, DEPARTMENT OF CONSUMER PROTECTION AND BUSINESS LICENSING

DEPUTY Director of Consumer Protection and Business Licensing - Operations Manager I

Salary Range: $99,053 - $163,237, ANNUALLY

Starting Pay Range: $99,053 - $131,145, ANNUALLY
 

GET TO KNOW US

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:  https://humanresources.baltimorecity.gov/hr-divisions/benefits

JOB SUMMARY

The Deputy Director of Consumer Protection and Business Licensing for the City of Baltimore is a visible and key member of the Leadership Team. The Deputy Director provides oversight and implementation of all strategies, systems, and policies for the department. This role provides support to the Director of Consumer Protection and Business Licensing. This position will directly supervise professional and technical support workers.

Employees in this class work a conventional work week, subject to evening or weekend hours as required. Work is performed in an office where there are few uncomfortable or hazardous working conditions. Work requires minimal physical exertion.

ESSENTIAL FUNCTIONS

(The following examples illustrate the work performed in the positions in the class. Positions may require some or all of these examples depending on the organization of work within the agency. This list is not inclusive. A position may require related duties not listed, if necessary, to accomplish the work of the agency.)

• Provides administrative oversight, and accountability for the fiscal, budget, personnel, and other administrative functions and programmatic operations of the Department.
• Manages the receipt, investigation, and resolution of complaints of unfair, abusive or deceptive business practices, including misrepresentations of consumer services and commodities, false advertising, and other violations of local consumer protection and business licensing laws.
• Manages the business licensing, licensing renewal process and the revocation or suspension of licenses of businesses violating relevant local laws.
• Assumes responsibility for the Director’s duties in his/her absence.
• Assists the Director with the implementation of departmental policy and procedures to achieve organizational goals
• Develops administrative procedures for investigating complaints from and consumers, businesses, and those engaging in violations of local consumer protection and business licensing laws.
• Monitors and analyzes consumer feedback and trends
• Ensures compliance with consumer protection laws and guidelines.
• Ensures compliance with business licensing laws and regulations.
• Conduct training for staff on consumer relations and service excellence.
• Establishes and evaluates program goals, standards and controls to meet program objectives.
• Determines organizational structure and staffing needs of the program(s).
• Oversees the development and training of staff.
• Plans, coordinates, supervises and evaluates the work of subordinate supervisors.
• Represents the agency in a liaison capacity with managers and officials of other agencies concerning program activities.
• Performs related work as required.

MINIMUM QUALIFICATIONS

Requirements – A Master’s degree from an accredited college or university in Business Administration, Public Administration, Consumer Affairs or related field and six years of experience as a senior manager, project manager, or subject matter expert.

Equivalencies – Equivalent combinations of education and experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• Provides leadership and guidance to managerial level staff in meeting the depar