Account Manager, SMB

Who We Are

Simpplr is Modern Intranet and EX unified. Our platform unifies employee engagement, enablement, and services, leveraging state-of-the-art AI models to deliver a seamless,  cohesive, and personalized employee experience for everyone - wherever and however they work.

 

Our mission is to transform the work experience for billions of people across the world. Because we believe that when work is good, life is better.™

 

Trusted by more than 1,000+ leading brands, including DocuSign, Penske, Splunk, Nutanix, Okta, Eurostar, and SoFi, our customers are achieving measurable improvements in employee engagement, productivity, and accelerated business performance.

 

Simpplr is headquartered in Silicon Valley, CA with offices in the UK, Canada, and India, and is backed by Sapphire Ventures, Norwest Venture Partners, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com.

Job Description: Account Manager, SMB

Department: Sales/Account Management

Who we are
Simpplr is Modern Intranet and EX unified. Our platform unifies employee engagement, enablement, and services, leveraging state-of-the-art AI models to deliver a seamless,  cohesive, and personalized employee experience for everyone - wherever and however they work.

Our mission is to transform the work experience for billions of people across the world. Because we believe that when work is good, life is better.™

Trusted by more than 700+ leading brands, including Penske, Splunk, Snowflake, Moderna, Eurostar, and AAA, our customers are achieving measurable improvements in employee engagement, productivity, and accelerated business performance.

Simpplr is headquartered in Silicon Valley, CA with offices in the UK, Canada, and India, and is backed by Sapphire Ventures, Norwest Venture Partners, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com.

The Opportunity

As an Account Manager, you will help drive Simpplr’s growth by managing a portfolio of  accounts focusing on retention and expansion by navigating them through a sales cycle for contract renewals and providing value through Simpplr solutions. You are an adept sales person with exceptional organization skills and capable of engaging in business-level at multiple levels within your customer list.

 

You have an understanding of the customer’s buyer journey, get excited about customer retention, expanding our footprint and opportunities within your portfolio, and independently leading a sales cycle from start to finish. 

 

Your Job Responsibilities

What you will be doing:

Within your assigned portfolio accounts your responsibilities and focus are to:

• Manage and drive renewals for your assigned book of accounts 
• Manage a large portfolio of SMB accounts <50K ARR
• Expand Simpplr’s solutions within new areas of the business including additional products and capabilities
• Partner with Customer Success to drive customer satisfaction and referenceability as needed
• Partner with Revenue Operations to process renewals
• Manage the end-to-end sales process to meet or exceed bookings and revenue goals within the assigned customer portfolio,  in alignment with the company’s core values
• Build pipeline to ensure successful achievement of ARR targets
• Create quarterly forecasts against established targets and contribute to weekly, monthly, quarterly, and annual sales cadence meetings
• Articulate path to closure and key tactical steps for all deals
• Develop winning proposals encompassing all aspects of Simpplr platform, business case and ROI metrics
• Negotiate pricing and contractual terms to close sales as required
• Accurately forecast monthly and quarterly bookings and manage a pipeline
• Learn, master and apply the playbook and defined sales processes
• Collaborate with internal resources as part of our team selling approach

 

Your Skillset

What makes you a great fit for the team:

• 2+ years of account management  experience in technology / software industry preferred
• 2+ years of overall direct sales or account management experience
• Proven track record of managing a large account base and closing renewals deals with SMB customers
• Proven track record of excellence in SaaS renewals and expansion where you have exceeded quota, accelerated close rates, and generated growth
• Success with building relationshi